Virtual Medical Assistant, Patient Care Communications Specialist

🔥 0 minutes ago

🇵🇭 Philippines – Remote

💵 $5 - $6 / hour

⏱ Part Time

🟡 Mid-level

🟠 Senior

🗣️ Communications

👻 Ghost score 20%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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GoLean Health

WebsiteLinkedInAll Job Openings

1 - 10 employees

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

GoLean Health is a company that specializes in providing remote medical assistants and virtual receptionists to healthcare practices. They focus on helping doctors, dentists, veterinarians, chiropractors, and optometrists by connecting them with reliable virtual staff who are HIPAA-trained and skilled in various administrative tasks. By hiring virtual assistants from GoLean, healthcare providers can streamline their operations, improve patient communication, and scale their practices at a reduced cost.

📋 Description

• Answer high-volume inbound patient calls professionally and promptly • Respond to patient texts, voicemails, emails, and fax-related messages accurately and on time • Schedule new patient appointments and collect complete intake information • Schedule, confirm, cancel, and reschedule existing patient appointments in MacPractice • Prioritize new patient inquiries and referral opportunities before routine rescheduling requests • Conduct follow-up and reactivation outreach for inactive or lapsed patients • Convert patient inquiries into booked appointments • Maintain accurate patient records, scheduling notes, and communication documentation • Coordinate with in-office staff to keep the provider schedule full and organized • De-escalate patient concerns involving scheduling, billing confusion, insurance questions, or unexpected frustrations • Listen to patients, gather details, offer callbacks when appropriate, and avoid unnecessary information overload • Support missed-call follow-up workflows and communication improvements inside Weave • Protect patient privacy and follow HIPAA standards

🎯 Requirements

• Excellent spoken English with a clear, easy-to-understand, neutral accent • Strong written communication skills for SMS, email, and patient-facing messages • Prior experience as a Virtual Medical Assistant, Medical Receptionist, Patient Communication Specialist, Front Desk Coordinator, or similar healthcare support role • Comfortable handling high call volume in a fast-paced clinic environment • Strong patient service mindset, emotional intelligence, and common sense • Able to multitask across calls, texts, emails, voicemails, faxes, and scheduling tasks • Reliable, punctual, and proactive with attendance communication • Must own and work from a Mac OS device such as a MacBook, iMac, or Mac mini • Must have reliable high-speed wired internet (LAN) • Must be flexible with schedule assignment and willing to work on Saturdays if needed • Preferred: Experience with MacPractice, Weave, Solutionreach, Podium, or similar healthcare communication platforms • Preferred: Familiarity with chiropractic terminology, treatment plans, and recurring visit schedules • Preferred: Experience with patient reactivation, new patient conversion, and provider schedule optimization • Preferred: Prior experience supporting U.S. healthcare clinics

🏖️ Benefits

• Performance-based increase after 6 months