GOLFTEC
501 - 1000 employees
Founded 1995
⚽ Sports
👥 B2C
📚 Education
Sports • B2C • Education
GOLFTEC is a golf instruction and club-fitting company that combines data-driven coaching, motion-capture technology, and simulator-based practice to help golfers improve. GOLFTEC operates physical training centers with simulator bays and certified coaches, offers services including game/swing evaluations, lesson packages, practice plans, and TECFIT club fitting, and provides digital support via an app with analytics and on-course tools. The company emphasizes OPTIMOTION motion measurement, high-speed video, and launch-monitor data to create personalized improvement plans and has served over 1. 8 million golfers.
Online Support Coordinator
🕒 May 7
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GOLFTEC
501 - 1000 employees
Founded 1995
⚽ Sports
👥 B2C
📚 Education
Sports • B2C • Education
GOLFTEC is a golf instruction and club-fitting company that combines data-driven coaching, motion-capture technology, and simulator-based practice to help golfers improve. GOLFTEC operates physical training centers with simulator bays and certified coaches, offers services including game/swing evaluations, lesson packages, practice plans, and TECFIT club fitting, and provides digital support via an app with analytics and on-course tools. The company emphasizes OPTIMOTION motion measurement, high-speed video, and launch-monitor data to create personalized improvement plans and has served over 1. 8 million golfers.
📋 Description
• Respond to customer inquiries via email, live chat, and online support platforms in a professional and timely manner. • Assist customers with account issues, order updates, troubleshooting, and general support requests. • Coordinate support tickets and ensure all customer concerns are resolved efficiently. • Maintain accurate records of customer interactions and solutions provided. • Collaborate with internal departments to escalate and resolve complex issues. • Monitor support channels and ensure high levels of customer satisfaction. • Help improve customer support processes and contribute ideas to enhance the user experience. • Stay informed about company products, services, and updates to provide accurate information.
🎯 Requirements
• Previous experience in customer service, online support, or administrative coordination preferred. • Strong written and verbal communication skills. • Excellent problem-solving and organizational abilities. • Comfortable using online communication tools, CRM systems, and support platforms. • Ability to multitask and prioritize tasks effectively. • Self-motivated with the ability to work independently in a remote environment. • Positive attitude and strong attention to detail.
🏖️ Benefits
• Fully remote work environment • Flexible work schedule • Competitive compensation • Career growth and advancement opportunities • Supportive and collaborative team culture • Ongoing training and professional development
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