Technical Support Analyst

Job not on LinkedIn

🕒 May 7

⛰️ Colorado – Remote

⛰️ Colorado – Remote

💵 $30 - $55 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

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GOLFTEC

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1995

⚽ Sports

👥 B2C

📚 Education

Sports • B2C • Education

GOLFTEC is a golf instruction and club-fitting company that combines data-driven coaching, motion-capture technology, and simulator-based practice to help golfers improve. GOLFTEC operates physical training centers with simulator bays and certified coaches, offers services including game/swing evaluations, lesson packages, practice plans, and TECFIT club fitting, and provides digital support via an app with analytics and on-course tools. The company emphasizes OPTIMOTION motion measurement, high-speed video, and launch-monitor data to create personalized improvement plans and has served over 1. 8 million golfers.

📋 Description

• Respond to technical inquiries via email, chat, and phone in a timely and professional manner • Troubleshoot software, hardware, and network issues for clients or internal teams • Document incidents, solutions, and knowledge base articles to improve support processes • Collaborate with engineering and IT teams to escalate and resolve complex technical issues • Maintain a positive and proactive approach to customer service • Identify recurring technical problems and suggest process improvements

🎯 Requirements

• Proven experience in technical support, IT helpdesk, or related roles • Strong problem-solving skills and ability to troubleshoot technical issues remotely • Excellent verbal and written communication skills • Familiarity with Windows, Mac, and common business software • Knowledge of networking, cloud services, or SaaS platforms is a plus • Comfortable working independently in a remote environment and managing multiple priorities

🏖️ Benefits

• Fully remote role with flexible scheduling • A collaborative, supportive, and fun team culture • Opportunities for growth and professional development • Competitive salary and benefits package