Customer Success Manager – VIP Sales

November 18

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GoMining

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Crypto • eCommerce • Fintech

GoMining is a digital mining platform that enables users to earn daily Bitcoin rewards through unique digital miners generated at the time of purchase. Users can manage their miners directly from their mobile phones, benefiting from verified data centers while having full control over their mining operations and rewards. The GoMining ecosystem also features a marketplace for trading miners and offers educational resources to help users maximize their earnings in the cryptocurrency space.

201 - 500 employees

Founded 2017

₿ Crypto

🛍️ eCommerce

💳 Fintech

📋 Description

• Actively sell GoMining products and services to VIP clients using a personal approach. • Build trust with clients, understand their needs, and offer the right solutions. • Provide premium support and help clients quickly via chat, messengers, and email. • Work with CRM systems (HubSpot, Salesforce, etc.), update the client base, and track all interactions and deals. • Work with marketing and product teams to improve the client experience. • Analyze client behavior and suggest ways to increase their activity and LTV. • Make sure all client requests are completed and satisfaction stays high. • Find opportunities for upsell and cross-sell with existing clients.

🎯 Requirements

• 2+ years of experience in sales or customer service (crypto, fintech, or IT is a plus). • Strong negotiation skills and experience working with VIP clients. • English level B2+ (written and spoken). • Basic understanding of crypto, DeFi, NFT, and mining (or readiness to learn fast). • Ability to work with CRM systems and analytics tools. • Ability to work fast, adapt quickly, and stay proactive. • Client-oriented mindset, diplomacy, and long-term relationship skills. • ** Nice to have** • Experience working with VIP clients or HNW investors. • Knowledge of extra languages (Chinese, Arabic, Spanish). • Experience in crypto exchanges, payment systems, or DeFi products.

🏖️ Benefits

• A high commission from sales + bonuses for successful deals. • Professional growth: support for courses, conferences, and English learning (up to 100% coverage). • Work-life fit: remote or hybrid format with flexible hours across international teams. • Paid leave: up to 28 vacation days, 15 sick days, plus local holidays. • Recognition programs: structured performance reviews and team awards. • Team culture: retreats in international locations (for example, company villa in Turkey, Bali).