GoMining
Crypto • eCommerce • Fintech
GoMining is a digital mining platform that enables users to earn daily Bitcoin rewards through unique digital miners generated at the time of purchase. Users can manage their miners directly from their mobile phones, benefiting from verified data centers while having full control over their mining operations and rewards. The GoMining ecosystem also features a marketplace for trading miners and offers educational resources to help users maximize their earnings in the cryptocurrency space.
Technical Support Engineer, L2
Job not on LinkedIn
October 3
GoMining
Crypto • eCommerce • Fintech
GoMining is a digital mining platform that enables users to earn daily Bitcoin rewards through unique digital miners generated at the time of purchase. Users can manage their miners directly from their mobile phones, benefiting from verified data centers while having full control over their mining operations and rewards. The GoMining ecosystem also features a marketplace for trading miners and offers educational resources to help users maximize their earnings in the cryptocurrency space.
đź“‹ Description
• Handle requests from first-line support and clients, reproduce and clarify issues. • Analyze incidents, identify root causes, and provide clear context to developers and DevOps. • Monitor task status and explain situations to clients in simple terms. • Document solutions and share them with colleagues. • Provide feedback to the product team based on incoming requests.
🎯 Requirements
• Experience diagnosing IT systems and understanding support processes (prioritization, escalation, SLA). • Strong skills in working with SQL and logs. • Understanding of APIs and monitoring. • Ability to clearly explain problems to colleagues and clients. • Experience with ticketing systems (Jira, Zendesk, etc.). • Nice to have • Experience with applied services: databases, analytics systems, programming languages. • Understanding of microservices architecture. • Scripting skills for automation. • Experience working with Web3 (wallets, blockchain services).
🏖️ Benefits
• Remote work format • Product company with modern technologies and challenging tasks. • Growth opportunities towards development, DevOps, or advanced technical support. • Knowledge sharing and learning from experienced colleagues. • A team that values initiative and the drive to make the product better.
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