Assumption Supervisor

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🕒 June 3

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Moder

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2020

💼 Consulting

🛡️ Insurance

📦 Logistics

Consulting • Insurance • Logistics

Moder is a digital-first consulting and third-party mortgage services provider (Moder Solutions, LLC) that helps mortgage, banking and insurance organizations modernize operations, automate processes, and improve customer experiences. The company combines mortgage automation tools, digital transformation services, compliance-aware operating models, and global delivery talent to streamline origination, servicing and broader financial operations. Moder is NMLS-registered (Moder Solutions, LLC — NMLS ID 1186374) and operates as a non-lending, non-broker third-party service provider.

📋 Description

• Directly supervise a team of 5–10 Loan Assumption Processors, providing day-to-day coaching, guidance, and accountability • Conduct regular 1:1s, team huddles, and performance reviews to track individual KPIs and pipeline health • Identify skill gaps and coordinate targeted training on NCQ/CQ processing, investor guidelines, and SLA management • Onboard and ramp new processors, ensuring proficiency across both file types within defined timelines • Manage staffing allocation across the blended pipeline to optimize throughput and prevent bottlenecks • Monitor team-wide pipeline and proactively identifying stalled files, SLA risks, and gate aging issues etc • Serve as the first escalation point for complex or exception files (VA delinquencies, estate assumptions, contested divorces, investor exceptions) • Coordinate with the Assumptions Operations Manager on capacity planning, volume forecasting, and resource alignment • Approve and document exception handling in accordance with investor guidelines and internal policy • Perform file audits and pre-submission reviews to ensure accuracy, completeness, and investor compliance • Enforce TRID compliance standards: ensure CDs are issued for purchase and VA CQ assumptions; itemization forms used for non-TRID files • Monitor adherence to FHA, VA, Fannie Mae, and Freddie Mac assumption guidelines across the team • Track state-specific documentation requirements and ensure processors are flagging them correctly • Identify recurring errors or compliance gaps and implement corrective action plans • Hold team accountable to departmental SLA benchmarks: welcome call within 24–48 hours, NCQ cycle time of 30–45 days, CQ cycle time of 45–60 days • Report weekly on team pipeline metrics, cycle times, pull-through rates, and SLA adherence to the Operations Manager • Drive continuous improvement initiatives to maintain pull-through rates that outperform industry benchmarks (NCQ: 80–100%; CQ: ~62%) • Champion RON (Remote Online Notarization) adoption across NCQ files to eliminate split-signing delays • Step in as escalated point of contact for borrower concerns that exceed processor-level resolution • Model and reinforce best practices for dual-borrower communication (both selling and assuming parties) • Ensure processors understand the unique complexity of managing two customers simultaneously across divorce, estate, and purchase scenarios • Act as liaison between internal departments to support process alignment and collaboration • Participate in operational planning meetings and contribute to process improvement workstreams • Provide feedback on system workflows and escalate tool-related issues to appropriate teams • Comply with all company policies and procedures. Maintain regular and punctual attendance.

🎯 Requirements

• Bachelor’s Degree from a Four (4) year College or University. • 5+ years of mortgage assumption or mortgage servicing experience, including 1–2 years in a lead or supervisory capacity • Deep working knowledge of FHA, VA, Fannie Mae, and Freddie Mac assumption guidelines • Demonstrated ability to manage and develop high-performing teams in a fast-paced environment • Proficiency in LOS and pipeline management • Strong analytical and problem-solving skills with ability to manage escalations and exceptions decisively • Excellent verbal and written communication skills for both internal leadership and borrower-escalation scenarios • Proven track record of SLA adherence and metric-driven performance management • Preferred Prior experience with RON platforms and digital closing workflows • Familiarity with TRID compliance and CD issuance requirements across assumption types • Experience in a blended NCQ/CQ processing environment • Background in mortgage servicing or post-close operations.

🏖️ Benefits

• None specified