GoodLeap
Finance • Energy • Fintech
GoodLeap is a tech company delivering best-in-class financing and software products for sustainable solutions. It supports homeowners and businesses nationwide by providing solar loans, energy efficiency loans, and other financing solutions to promote green energy adoption. GoodLeap is committed to a sustainable future, having facilitated $58B in cumulative financing and offsetted 14M metric tons of CO2. The company offers solutions like solar and storage systems, energy-efficient upgrades, and smart home technologies, primarily catering to the green energy sector. Their partnerships and initiatives aim to expand access to clean energy and support environmental sustainability.
Customer Care Advisor
Job not on LinkedIn
November 19
🇺🇸 United States – Remote
💵 $22 / hour
⏰ Full Time
🟡 Mid-level
🟠 Senior
💝 Customer Support
🦅 H1B Visa Sponsor
GoodLeap
Finance • Energy • Fintech
GoodLeap is a tech company delivering best-in-class financing and software products for sustainable solutions. It supports homeowners and businesses nationwide by providing solar loans, energy efficiency loans, and other financing solutions to promote green energy adoption. GoodLeap is committed to a sustainable future, having facilitated $58B in cumulative financing and offsetted 14M metric tons of CO2. The company offers solutions like solar and storage systems, energy-efficient upgrades, and smart home technologies, primarily catering to the green energy sector. Their partnerships and initiatives aim to expand access to clean energy and support environmental sustainability.
📋 Description
• Initiating the sales process • Building and managing prospect lists • Generating qualified leads for sales staff follow-up • Providing exceptional customer service and support • Updating GoodLeap systems for documentation purposes • Handling customer issues diplomatically • Escalating issues to management when necessary • Completing other tasks as deemed appropriate by manager.
🎯 Requirements
• 3+ years of customer service and/or sales experience • Previous solar customer service or sales experience highly desired • Excellent interpersonal, verbal, and written communication skills • Demonstrates ability to display patience, empathy, and strong listening skills while ensuring customer needs are fulfilled in a timely and satisfactory fashion • Embraces change and is flexible to the needs of the business and team • Ability to accept and apply coaching and feedback from leadership. • Proven track record of reliability and a strong work ethic is a must.
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