Manager, Servicing Enablement

Job not on LinkedIn

🕒 February 24

🇺🇸 United States – Remote

💵 $110k - $130k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

GoodLeap

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2020

💸 Finance

⚡ Energy

💳 Fintech

Finance • Energy • Fintech

GoodLeap is a tech company delivering best-in-class financing and software products for sustainable solutions. It supports homeowners and businesses nationwide by providing solar loans, energy efficiency loans, and other financing solutions to promote green energy adoption. GoodLeap is committed to a sustainable future, having facilitated $58B in cumulative financing and offsetted 14M metric tons of CO2. The company offers solutions like solar and storage systems, energy-efficient upgrades, and smart home technologies, primarily catering to the green energy sector. Their partnerships and initiatives aim to expand access to clean energy and support environmental sustainability.

📋 Description

• Oversee daily operational execution performed by third-party sub-servicers. • Monitor billing cycles, statement production, interest accrual calculations, minimum payment logic, and fee assessments. • Validate payment application processes, refunds, adjustments, and exception handling. • Monitor delinquency management, charge-offs, recoveries, and lifecycle events. • Ensure operational execution aligns with regulatory and investor requirements. • Develop deep understanding of the GoodLeap HELOC product structure, system configuration, and servicing workflows. • Serve as servicing lead for product updates, enhancements, and new feature implementation. • Translate business requests into clear operational requirements for the sub-servicer. • Manage execution of servicing-related product changes including testing, validation, and deployment. • Ensure alignment between Product, Technology, Compliance, and the sub-servicer during change implementation. • Monitor vendor performance against defined SLAs, KPIs, and contractual obligations. • Conduct recurring operational and performance reviews with servicing partners. • Lead root cause analysis and remediation planning for servicing defects or compliance gaps. • Ensure vendor processes align with internal control standards and audit requirements. • Oversee compliance with applicable regulations including Reg X, Reg Z, FCRA, FDCPA (as applicable), and UDAAP. • Support internal audits, regulatory exams, and investor reviews. • Conduct targeted file reviews and transaction testing to validate servicing accuracy. • Partner with Compliance and Risk teams to address findings and implement corrective actions. • Reconcile internal portfolio data to servicer source system reporting. • Review investor reporting inputs and outputs for completeness and accuracy. • Monitor credit bureau reporting (Metro 2) and dispute resolution processes. • Identify emerging operational or regulatory risks and escalate material issues appropriately.

🎯 Requirements

• Minimum of 5–8+ years of experience in mortgage and/or HELOC servicing operations. • Direct experience working for or alongside mortgage/HELOC servicers in a regulated financial services environment. • Strong understanding of mortgage servicing lifecycle including payment processing, escrow, delinquency, bankruptcy, and loss mitigation. • Experience managing servicing-related product changes or operational enhancements preferred. • Familiarity with applicable regulatory frameworks (Reg X, Reg Z, FCRA, UDAAP, FDCPA as applicable). • Experience managing or overseeing third-party servicing vendors preferred. • Strong analytical, reconciliation, and risk management skills. • Technical aptitude with ability to review system logic and servicing calculations. • Excellent verbal and written communication skills, with the ability to clearly convey project goals, expectations, and progress to stakeholders at all levels. • Strong interpersonal skills, with the ability to build and maintain relationships with internal teams, senior leaders, vendors, and sub-servicers. • Advanced proficiency with computer functions with MS office suite strongly preferred • Demonstrated leadership abilities, with experience in guiding cross-functional teams and managing stakeholder expectations. • Ability to motivate teams and drive collaboration in a fast-paced environment. • Ability to adapt to changing priorities and work under pressure to meet tight deadlines. • Flexibility to manage projects that span different time zones and involve international stakeholders. • Bachelor’s degree required.