Senior Implementation Lead – Project Manager

November 8

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Goodstack

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Charity • Compliance • Social Impact

Goodstack is a global donations infrastructure platform that connects leading brands and causes, empowering them to incorporate purpose into their operations while driving return on investment (ROI). The platform facilitates easy and efficient donations to verified causes worldwide, enhances customer engagement, and supports compliance for nonprofits and educational organizations. Goodstack aims to streamline the process of charitable contributions, ensuring organizations can support causes they care about without bureaucratic delays.

51 - 200 employees

Founded 2017

🤲 Charity

📋 Compliance

🌍 Social Impact

📋 Description

• Build the implementation frameworks required to be successful in this role. • Partner with internal and client stakeholders to define scope, success criteria, and project plans. • Build and manage structured implementation plans – clear milestones, ownership, dependencies, and deadlines. • Lead all product implementation types with accountability for delivery quality, pace, and satisfaction. • Serve as the primary client contact during implementation – managing expectations, surfacing risks, and ensuring constant communication. • Coordinate cross-functional workstreams (technical, product, data, comms) to keep everything on track. • Track progress through key metrics (timelines, resourcing, client satisfaction, risk logs). • Ensure a seamless transition to the post-live team – handing over documentation, training, and support context. • Capture insights from implementations to inform process improvements and product enhancements. • Continually work on Goodstack’s delivery methodology and playbooks to drive faster time-to-live and higher adoption.

🎯 Requirements

• 5+ years in implementation, delivery, or project management within SaaS or enterprise tech. • Proven record managing full lifecycle implementations – from scope through to live. • Strong stakeholder, communication, and risk/change management skills. • Experience coordinating internal and client teams across time zones. • Proficiency in project management tools (Asana, Jira, Notion, Hubspot, G-suite, etc.) and frameworks (Agile/Waterfall hybrid). • Confident managing both operational and technical workstreams. • Experience in fast-paced, high-growth environments where processes evolve rapidly.

🏖️ Benefits

• Salary reviews and share options becoming an integral part of our growth and share in the company's success • Goodstack’s Workplace Giving • Private Health Insurance • $300 Brighten your day annual budget • $1,200 Learning & development annual budget • Goodstack library • Paid days off to volunteer for non-profit causes • Paid days to attend conferences • Paid day off on your birthday! • 25 days annual leave, plus paid public holidays • Paid sick leave • Paid wellness leave • Flexible working hours • WFH budget upon joining • Ecologi Carbon Offsetting • … and so much more