GoTo
1001 - 5000 employees
Founded 2000
☁️ SaaS
📡 Telecommunications
🏢 Enterprise
💰 Seed Round on 2013-11
SaaS • Telecommunications • Enterprise
GoTo is a company offering all-in-one business communication and remote IT management solutions. Their product lineup includes GoTo Connect, an all-in-one communication platform providing features like cloud-based phone systems, digital channels, and AI-powered contact centers designed to improve customer experiences. Additionally, GoTo offers IT management and support services like remote access, mobile device management, and IT asset management to enhance enterprise productivity and security. They cater to various industries, such as healthcare, legal, education, and professional services, ensuring seamless communication and IT support from any location on any device.
Account Services Specialist, English/German Speaking
Job not on LinkedIn
🕒 June 12
🗣️🇩🇪 German Required
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GoTo
1001 - 5000 employees
Founded 2000
☁️ SaaS
📡 Telecommunications
🏢 Enterprise
💰 Seed Round on 2013-11
SaaS • Telecommunications • Enterprise
GoTo is a company offering all-in-one business communication and remote IT management solutions. Their product lineup includes GoTo Connect, an all-in-one communication platform providing features like cloud-based phone systems, digital channels, and AI-powered contact centers designed to improve customer experiences. Additionally, GoTo offers IT management and support services like remote access, mobile device management, and IT asset management to enhance enterprise productivity and security. They cater to various industries, such as healthcare, legal, education, and professional services, ensuring seamless communication and IT support from any location on any device.
📋 Description
• Billing Support - respond to customer inquiries related to invoices, charges, payments, and account billing details, ensuring clear explanations and accurate information. • Customer Assistance - communicate with customers through phone, email, and other support channels to understand their needs and resolve billing-related concerns. • Issue Resolution - investigate and resolve basic billing issues, including invoice discrepancies, refunds, discounts, and account adjustments. When needed, you will gather relevant information and escalate complex issues to higher-level support teams. • Collaboration - work closely with internal teams and partners to ensure efficient handling of billing cases and provide accurate information to customers. • Customer Experience - follow up with customers to confirm issue resolution and maintain a high level of satisfaction while protecting company policies and profitability. • Performance - while professionally managing your daily tasks such as Salesforce tickets, inbound and outbound calls and emails you will contribute to team goals by maintaining productivity, accuracy, and strong customer satisfaction metrics.
🎯 Requirements
• Strong customer service mindset with the ability to communicate clearly and professionally while applying active listening concepts. • Fluency in English and German. • Experience in customer-facing, billing support, finance or account support role. • Strong problem-solving skills and attention to detail. • Changes are opportunities for you, not a concern.
🏖️ Benefits
• Comprehensive health benefits • Generous paid time off, including paid holidays, volunteer days, quarterly self-care days, and company-designated no-meeting days • Tuition reimbursement and access to instructor-led and on-demand learning and development programs • The Thrive Global Wellness Program, a confidential Employee Assistance Program (EAP), a wellness app and one-on-one wellness coaching • Employee-led communities and programs, including Employee Resource Groups (ERGs), GoTo Gives, and charitable matching
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