Customer Support Specialist, French Speaking

Job not on LinkedIn

🔥 9 minutes ago

🇭🇺 Hungary – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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GoTo

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2000

💼 Consulting

🏥 Healthcare

⚖️ Legal

💰 Seed Round on 2013-11

Consulting • Healthcare • Legal

GoTo is a company offering all-in-one business communication and remote IT management solutions. Their product lineup includes GoTo Connect, an all-in-one communication platform providing features like cloud-based phone systems, digital channels, and AI-powered contact centers designed to improve customer experiences. Additionally, GoTo offers IT management and support services like remote access, mobile device management, and IT asset management to enhance enterprise productivity and security. They cater to various industries, such as healthcare, legal, education, and professional services, ensuring seamless communication and IT support from any location on any device.

📋 Description

• Provide first-line support to customers using LogMeIn ITSG products, including LogMeIn Rescue and LogMeIn Resolve • Handle inbound calls, callback requests, and email messages in French and English • Initiate test scenarios or remote sessions with customers as needed • Lead customer issues end-to-end during the initial interaction whenever possible • Provide thorough troubleshooting and clear, proactive customer communication • Document and manage customer cases in Salesforce and other support systems while adhering to SLA requirements • Strive to achieve first-contact resolution by handling customer issues independently • Gather customer, system, and application information and logs for issue investigation • Collaborate with next-level support teams on complex issues • Continuously develop product knowledge and technical skills to improve customer experience

🎯 Requirements

• Excellent written and verbal communication skills in French and English • Previous experience in customer-facing IT support • Strong troubleshooting and analytical skills • Ability to prioritize tasks effectively • Willingness to learn new technologies • Ability to lead remote support sessions with customers • Ability to accurately capture reproduction steps, screenshots, exact error messages, and relevant system or application logs • Solid user-level knowledge of Windows, macOS, Android, and iOS • Hands-on troubleshooting experience with endpoint, connectivity, and access-related issues • Experience troubleshooting software installation and configuration, permission-related errors, proxy or firewall-related issues, unstable network conditions, login problems, and basic MFA/SSO concepts • Collaborative mindset, willingness to share best practices, adaptability, and effective time management

🏖️ Benefits

• Comprehensive health benefits • Generous paid time off, including paid holidays, volunteer days, quarterly self-care days, and company-designated no-meeting days • Tuition reimbursement • Access to instructor-led and on-demand learning and development programs • The Thrive Global Wellness Program • Confidential Employee Assistance Program (EAP) • Wellness app and one-on-one wellness coaching • Employee-led communities and programs, including Employee Resource Groups (ERGs), GoTo Gives, and charitable matching • Flexible resources and support to thrive at work and at home