Senior Incident Response Analyst

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GoTo

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2000

💼 Consulting

🏥 Healthcare

⚖️ Legal

💰 Seed Round on 2013-11

Consulting • Healthcare • Legal

GoTo is a company offering all-in-one business communication and remote IT management solutions. Their product lineup includes GoTo Connect, an all-in-one communication platform providing features like cloud-based phone systems, digital channels, and AI-powered contact centers designed to improve customer experiences. Additionally, GoTo offers IT management and support services like remote access, mobile device management, and IT asset management to enhance enterprise productivity and security. They cater to various industries, such as healthcare, legal, education, and professional services, ensuring seamless communication and IT support from any location on any device.

📋 Description

• Identify, assess, and manage security incidents across cloud, identity, endpoint, and network environments • Lead incident response activities, including investigation, containment, eradication, recovery, and post-incident reviews • Serve as the primary escalation point for Information Security Analysts, providing guidance on complex alerts, root-cause analysis, investigation strategy, and analyst mentorship • Drive continuous improvement of SOC tools, workflows, procedures, and alerting by reducing noise, optimizing detections, and increasing automation without compromising security coverage • Partner with SOC, Offensive Security, Engineering, IT, Cloud, and business teams to identify detection and response gaps, validate controls, and remediate security weaknesses proactively • Champion the use of AI, advanced analytics, threat intelligence, and industry best practices to improve alert fidelity, threat detection, analyst productivity, and overall security posture

🎯 Requirements

• 3+ years of hands-on experience in a SOC, incident response, or similar cybersecurity role, with a strong track record in security investigations • Strong experience securing cloud-first environments, particularly AWS, with familiarity across other cloud platforms • Proven expertise with modern security tools, including EDR/ITDR, CSPM, SIEM and logging, email protection, network and access security, case management/workflow platforms, and SOAR • Strong incident response knowledge across endpoint, cloud, identity, SaaS, and network attack scenarios, with experience in threat intelligence platforms and structured threat hunting programs • Experience developing or improving playbooks, runbooks, automated response workflows, and AI/ML-driven security capabilities to enhance detection and analyst efficiency • Excellent written and verbal communication skills in English (B2+), with the ability to clearly document incidents and communicate technical findings to technical and non-technical stakeholders; relevant certifications such as GCFR, AWS Security Specialty, or AZ-500 are a plus.

🏖️ Benefits

• Comprehensive health benefits • Generous paid time off, including paid holidays, volunteer days, quarterly self-care days, and company-designated no-meeting days • Tuition reimbursement and access to instructor-led and on-demand learning and development programs • The Thrive Global Wellness Program, a confidential Employee Assistance Program (EAP), a wellness app and one-on-one wellness coaching • Employee-led communities and programs, including Employee Resource Groups (ERGs), GoTo Gives, and charitable matching