Senior Zscaler Automation and IAM Engineer

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September 26

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GoTo

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SaaS • Telecommunications • Enterprise

GoTo is a company offering all-in-one business communication and remote IT management solutions. Their product lineup includes GoTo Connect, an all-in-one communication platform providing features like cloud-based phone systems, digital channels, and AI-powered contact centers designed to improve customer experiences. Additionally, GoTo offers IT management and support services like remote access, mobile device management, and IT asset management to enhance enterprise productivity and security. They cater to various industries, such as healthcare, legal, education, and professional services, ensuring seamless communication and IT support from any location on any device.

1001 - 5000 employees

Founded 2000

☁️ SaaS

📡 Telecommunications

🏢 Enterprise

💰 Seed Round on 2013-11

📋 Description

• Design and implement automated solutions for provisioning, configuring, and managing Zscaler (ZIA, ZPA, ZDX) environments with an IAM-centric approach. • Develop codified workflows and Infrastructure as Code (IaC) modules (Python, PowerShell, Terraform, etc.) for secure user/group provisioning, lifecycle management, and policy enforcement in Zscaler. • Integrate and automate Zscaler connections with identity providers (Azure AD, or others.) for SSO/SAML, SCIM provisioning, and seamless authentication flows. • Define and manage role-based access control (RBAC) and least-privilege policies for Zscaler administration using automated guardrails and policy-as-code. • Build and maintain CI/CD pipelines to deploy and test changes in IAM- and policy-related configurations. • Collaborate with IT security, IAM, and DevOps teams to align Zscaler access models and user management workflows across the organization. • Monitor and audit user/group access and policy assignments for compliance, automating risk detection, deprovisioning, and reporting wherever possible. • Lead incident response for IAM-related events in Zscaler and coordinate root cause analysis and remediation. • Stay current on Zscaler API capabilities, identity integration enhancements, and IAM policy best practices, proactively evolving automation codebases. • Mentor team members and drive standardization of IAM best practices within Zscaler and related SaaS tools.

🎯 Requirements

• Bachelor's or master's degree in computer science, Information Security, or a related discipline. • 5+ years of hands-on experience in automation, including Zscaler administration and configuration. • Advanced scripting and automation experience (Python, PowerShell, RESTful APIs), preferably in security contexts. • Proven track record with cloud security platforms like Zscaler, such as Palo Alto Prisma Access, Cisco Umbrella, Netskope, Cloudflare Zero Trust, or equivalent secure web gateway/Zero Trust solutions. • Deep familiarity with IAM frameworks and integrations: SSO/SAML, SCIM, RBAC, MFA, federation (e.g., Okta, Azure AD, Ping Identity, Google Identity) and IAM solutions such as Auth0, SailPoint, ADFS or AWS IAM. • Demonstrated ability to automate user/group provisioning, policy assignments, and access reviews for cloud platforms (“security as code”/“policy as code” approaches). • Experience with Infrastructure as Code and configuration management tools (Terraform, Ansible, etc.) • Solid understanding of networking (TCP/IP, DNS, VPNs, proxies), authentication protocols, and compliance requirements in hybrid or cloud environments. • Familiarity with CI/CD and DevOps practices for deploying IAM and security configurations as code. • Brings analytical, troubleshooting, communication, and documentation expertise • Ability to collaborate effectively with cross-disciplinary teams in a large enterprise setting. • Preferred: Zscaler Certified Professional and advanced Zscaler/IAM certifications (e.g., Okta Certified, Microsoft Identity). • Preferred: Experience integrating Zscaler automation with SIEM, endpoint security, or compliance platforms. • Preferred: Prior experience leading IAM automation projects in large or federated enterprise settings.

🏖️ Benefits

• Comprehensive health benefits, life and disability insurance, and fertility and family-forming support program • Generous paid time off, paid holidays, volunteer time off, and quarterly self-care days and no meeting days • Tuition and reading reimbursement programs to support your continuous learning and professional growth • Thrive Global Wellness Program, confidential Employee Assistance Program (EAP), as well as One to One Wellness Coaching • Employee programs—including Employee Resource Groups (ERGs), GoTo Gives, and our charitable matching program • Registered Retirement Savings Plan (RRSP) to help you plan for your future • GoTo performance bonus program to celebrate your impact and contributions • Monthly remote work stipend to support your home office expenses