Technical Support Level 1

🔥 13 hours ago

🇱🇧 Lebanon – Remote

💵 $700 - $800 / month

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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CME

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2005

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

CME is a multinational technology consulting firm that specializes in driving digital transformation for businesses worldwide. With expertise in areas such as staff augmentation, software development, artificial intelligence, and the Internet of Things, CME delivers tailored, end-to-end technology solutions that enable clients to improve operational excellence and customer engagement. Their impressive track record includes partnerships with Fortune 500 companies and successful execution of over 250 innovative projects, making them a trusted partner in the technology consulting space.

📋 Description

• Providing support via phone, email and chat • Taking an active role in customer-reported issues and seeing problems through to resolution • Researching, diagnosing, troubleshooting, and identifying solutions to resolve customer issues • Following standard procedures for proper escalation of unresolved issues through the appropriate internal channels • Using available information to provide prompt, accurate, and smart support to customers • Learning the tracking system to record customer interactions and closure of all issues • Documenting instructions and information for internal and external use in knowledge base articles

🎯 Requirements

• Holder of a Business degree • Excellent written and verbal English communication skills (Native Level) • Proven work experience as Customer Support, Technical Support or similar role • Good troubleshooting and time management skills • Good understanding of computer systems, mobile devices and other tech products • Ability to diagnose and troubleshoot basic technical issues • Strong listening and analytical skills • Ability to work under pressure and organize priorities to meet deadlines • Highly organized with strong attention to detail • Ability to troubleshoot and fix issues when they occur • Ability to work autonomously and also as part of a team

🏖️ Benefits

• Class A Insurance