Junior Product Specialist – Accounting/Finance

🔥 19 hours ago

🇧🇷 Brazil – Remote

⏰ Full Time

🟢 Junior

🪄 Product Specialist

🚫👨‍🎓 No degree required

👻 Ghost score 10%

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GOVERNANÇABRASIL - GOVBR

WebsiteLinkedInAll Job Openings

501 - 1000 employees

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

GOVERNANÇABRASIL - GOVBR is a Brazilian technology and services company that provides digital governance and municipal management solutions to public sector clients. It offers a modular cloud platform (Cidade360), citizen service systems (Atendimento360), data intelligence, security-hardened deployments on Microsoft Azure, and consulting and training (Governos Digitais / Educacional) to support transparency, legal compliance and efficient public administration. GOVBR serves hundreds of municipalities across Brazil with software-as-a-service products, implementation support, and specialized regional customer service, and is part of the Volaris Group.

📋 Description

• Provide customer support by phone, chat, and ticketing system, ensuring prompt, high-quality responses • Log, classify, and track tickets, ensuring proper routing and compliance with service-level agreement (SLA) deadlines • Provide technical and functional support for the system, focusing on public-sector accounting processes • Identify, analyze, and resolve incidents • Guide users in operating the system • Assist with basic system configuration according to operational needs • Document support interactions and solutions implemented, contributing to the knowledge base • Collaborate with other departments to resolve more complex requests

🎯 Requirements

• Bachelor’s degree completed or in progress in Business Administration, Accounting, Information Technology, or a related field • Basic knowledge of or experience with accounting processes, particularly revenue and expenses • Experience with or familiarity with customer support by phone, chat, or ticketing systems • Strong verbal and written communication skills • Organization, proactivity, and analytical problem-solving skills • Preferred: Previous experience providing system support (help desk/service desk) • Preferred: Knowledge of databases and basic queries/SQL • Preferred: Knowledge of public-sector accounting • Preferred: Familiarity with municipal-sector processes

🏖️ Benefits

• iFood Card, valid for meal and food expenses • Career development opportunities • Education assistance • Nationwide partnerships and access to the Governançabrasil Benefits Club • Unimed health insurance, including dependents • Fleury online medical consultations • Dental insurance • Life insurance • Newborn benefit basket • Referral bonus for recommending future employees • Annual bonus • Birthday bonus • Weelhub access to gyms and fitness facilities • OnHappy benefits and travel discounts platform • “Perrengue Day”: annual day off • Colmeia Shop with special discounts on products • Individual Development Plan (IDP) and annual performance review