Travel Specialist – VIP Service

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VOLL

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2017

🤝 B2B

🚗 Transport

💰 Seed Round on 2020-06

B2B • Transport • Travel

VOLL is one of the largest corporate travel agencies in Latin America, offering an all-in-one app dedicated to travel management, corporate mobility, and expense management. With proprietary technology, VOLL provides a seamless experience for business travelers and travel managers, focusing on efficiency and cost reduction. The platform enables companies to manage every aspect of corporate travel, including integrated payment solutions and comprehensive reporting tools, ensuring compliance with travel policies and maximizing savings.

📋 Description

• Manage relationships with top-level executives — such as board members, CEOs and other C-levels — serving as their exclusive focal point. • Facilitate the work of their assistants and executive secretaries by providing proactive, prompt, and accurate support that anticipates needs and simplifies decision-making. • Adopt a consultative approach at every stage of the journey: from understanding requirements to completing travel arrangements, guiding the process with smooth execution and attention to the smallest details. • Provide comprehensive, continuous support, ensuring availability and rapid response to any need or unexpected event throughout the trip. • Rigorously validate all contracted services — such as flights, accommodations, transfers, experiences and charters — ensuring each item is confirmed in accordance with the client's preferences, timing and profile. • Actively monitor the travel context, taking into account weather, local events, risks and instabilities, and prepare contingency plans that ensure the executive's peace of mind and safety. • Curate leisure itineraries for the executive and their companions when applicable, with personalized suggestions for restaurants, culinary experiences, cultural programming and wellness activities, always respecting the client's style and interests. • Consider every detail of the journey with sensitivity and care, ensuring comfort, safety, seamlessness and sophistication at every touchpoint. • Ensure excellent personalization of the experience by managing the delivery of amenities, gifts and thoughtful gestures that are appropriate for the client's moment, considering special dates, personal style and relationship history. • Cultivate close relationships with strategic suppliers, both domestic and international — such as hotel groups, airlines, executive transport companies and airport support partners — negotiating special conditions, anticipating needs and securing premium-standard deliveries. • Conduct post-trip follow-up with an elegant, consultative approach, expressing gratitude, gathering feedback and adapting future services based on real learnings. • Keep the client's profile updated with relevant information, such as sensory and dietary preferences, scheduling habits, travel style and behavior while traveling. • Be a reference for delivering discreet, strategic and sophisticated service, ensuring the executive's journey is impeccable and effortless from start to finish.

🎯 Requirements

• Bachelor's degree completed (preferably in Tourism, Hospitality, Public Relations, Business Administration or Communications). • Advanced English (essential for working with international travel, global suppliers and bilingual executives). • Postgraduate degree or specialization will be considered a differential. • Excellent verbal and written communication, with the ability to conduct conversations clearly, elegantly and strategically with different client profiles. • Ability to mediate, active listening and confidence in handling delicate situations or unforeseen events. • Analytical profile, with confident decision-making and a strong sense of priorities. • Highly organized, responsible and extremely detail-oriented.

🏖️ Benefits

• Meal/food allowance on Flash card; • SulAmérica medical and dental plan; • Total Pass; • Home office allowance on Flash card; • Mental health support (VOLL Care); • Education support (VOLL Education); • Group life insurance; • 6-month maternity leave; • 30-day paternity leave (Our parental leave policy is equally applicable to same-sex couples). • Day off.