Onboarding Consultant

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🔥 28 minutes ago

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GovWorx

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2023

🤖 Artificial Intelligence

🏛️ Government

☁️ SaaS

🔥 Funding within the last year

💰 Private equity on 2025-07

Artificial Intelligence • Government • SaaS

GovWorx is a software company that delivers AI-powered solutions to support emergency communications centers and other first responder agencies. Their platform offers real-time call guidance and translation, automated quality assurance, pre-hire assessments, AI-driven simulations and training, live transcription, and analytics to improve performance, consistency, and retention for 9-1-1 telecommunicators, law enforcement, and EMS professionals. GovWorx integrates with CAD, radio, and phone systems to streamline QA/QI, coaching, and operational workflows for public safety organizations.

📋 Description

• Serve as a subject-matter guide for agencies on QA/QI, training, and coaching best practices within CommsCoach. • Help customers align their evaluation, coaching, and training programs with national standards (e.g., NENA/APCO) and ECC operational norms. • Recommend workflows, evaluation cadences, coaching structures, and training cycles that are realistic for each agency’s size, staffing, and maturity. • Identify “quick wins” and early indicators of success to build confidence and momentum in the use of CommsCoach. • Partner with GovWorx Project Managers, agency project leads, and ECC leadership to guide the functional onboarding work. • Participate in kickoff and milestone meetings to explain the onboarding approach, set expectations, and ensure clarity around roles and responsibilities. • Work directly with supervisors, QA personnel, trainers, and CTOs to understand local policies, workflows, and constraints and reflect them in the platform. • Proactively communicate customer blockers, missing requirements, and adoption risks to Project Managers and internal stakeholders. • Configure CommsCoach to support each agency’s workflows, staffing model, and evaluation structure, grounded in industry best practices and CommsCoach standards. • Design evaluation and training configurations that promote consistency, transparency, and meaningful feedback. • Incorporate relevant operational nuances (e.g., call flows, roles, routing) so that the platform is intuitive and useful for end users. • Collaborate with Technical Services to validate that customer data integrations support the agreed-upon workflows. • Use and refine AI prompts to generate or enhance coaching feedback and training materials, support scenario design and simulation content, provide guidance to agencies on how to use AI-driven features responsibly and effectively within CommsCoach.

🎯 Requirements

• 3–5 years of experience in 9-1-1 dispatching, supervision, training, QA, or CTO work (required). • Deep understanding of ECC operations, including call-taking workflows, radio dispatch, CAD usage, and QA/QI programs. • Demonstrated experience guiding organizations through operational or technology-driven change (strongly preferred). • Exceptional organizational skills with the ability to manage multiple customers, competing priorities, and detailed configuration work simultaneously. • Strong communication skills—written, verbal, and facilitation—with the ability to explain complex workflows and platform logic in clear, practical language. • Proven relationship-building skills with diverse stakeholders (supervisors, frontline staff, trainers, technical leads, executives). • High comfort level with software configuration and translating operational workflows into platform logic. • Clearance: Must pass FBI fingerprint and background check in multiple states

🏖️ Benefits

• Offers Bonus • Benefits & Flexible Time Off