Live Chat Support Agent

Job not on LinkedIn

🔥 0 minutes ago

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

GPS Recruiting

WebsiteLinkedInAll Job Openings

2 - 10 employees

Founded 2015

🎯 Recruiter

🤝 B2B

Recruitment • B2B

GPS Recruiting (Global Personnel Search) is a staffing and recruiting firm that connects job seekers with employers. The company sources, screens, and delivers qualified candidates for client openings and provides job search tools for candidates (job listings, resume submission). It positions itself as a trusted partner for both candidates and hiring companies, advertising roles such as Senior Accountant, Operations Manager, and HR Generalist and emphasizing a worldwide reach.

📋 Description

• Respond to customer inquiries via live chat in a timely and professional manner. • Assist customers with product or service information. • Troubleshoot and resolve customer issues or escalate complex cases to the appropriate department. • Maintain accurate records of customer interactions. • Process customer requests, such as account updates, order tracking, refunds, or cancellations (depending on the company). • Follow company policies and customer service standards. • Meet response time, resolution time, and customer satisfaction (CSAT) targets. • Identify recurring customer issues and provide feedback for process improvements. • Collaborate with other teams to ensure efficient issue resolution.

🎯 Requirements

• Excellent written communication and typing skills. • Strong problem solving and critical thinking abilities. • Ability to multitask and manage multiple chat conversations simultaneously. • Basic computer proficiency and familiarity with customer support software. • Strong attention to detail and organizational skills. • Ability to remain calm and professional under pressure. • High school diploma or equivalent (associate's or bachelor's degree may be preferred by employer).

🏖️ Benefits

• Paid Time off • Employee wellness programm • Health Insurance etc.