Customer Success Manager

🔥 8 minutes ago

🇺🇸 United States – Remote

💵 $80k - $90k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

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Grace Hill

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏠 Real Estate

📚 Education

🏢 Enterprise

💰 Private Equity Round on 2014-08

Real Estate • Education • Enterprise

Grace Hill is a company that specializes in providing industry-specific policy, training, and assessment solutions designed to improve performance in the multifamily and commercial real estate sectors. Their offerings include comprehensive training content, mystery shopping services, survey tools, and reputation management solutions. Grace Hill is dedicated to helping multifamily property management companies and commercial real estate organizations enhance their performance through innovative solutions and expertise in real estate technology.

📋 Description

• Guide customers through onboarding and implementation in partnership with internal teams • Educate customers on product features and best practices to drive adoption and value realization • Own a book of business across mid-market and/or enterprise customers • Build strong, long-term relationships with key stakeholders and act as a trusted advisor • Monitor customer health, proactively manage risk, and prevent churn • Analyze customer data to track performance, usage, and ROI

🎯 Requirements

• 2–5+ years of experience in Customer Success, Account Management, or similar client-facing role within SaaS or tech REQUIRED • Property management and/or real estate industry experience is strongly preferred • Proven ability to manage multiple accounts in a fast-paced, high-growth environment • Strong commercial mindset with experience driving renewals, expansion, or revenue growth • Excellent communication, presentation, and relationship-building skills • Strong problem-solving and analytical abilities with a data-driven approach • Experience with CRM and CS tools (e.g., HubSpot, Intercom, Salesforce, Gainsight, ChurnZero, etc.) • Organized, self-motivated, and able to manage priorities independently • Bachelor’s degree preferred or equivalent practical experience • Willingness to travel up to ~30% as needed.

🏖️ Benefits

• health, dental and vision insurance • 401K • PTO • life insurance • disability insurance • more