Customer Success Manager

🔥 8 hours ago

🏄 California, Colorado, +7 more states – Remote

🏄 California – Remote ⛰️ Colorado – Remote 🐊 Florida – Remote 🌽 Illinois – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🤠 Texas – Remote ⚔️ Virginia – Remote ☕ Washington – Remote

💵 $80k - $90k / year

⏰ Full Time

🟠 Senior

🔴 Lead

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Grace Hill

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏠 Real Estate

📚 Education

🏢 Enterprise

💰 Private Equity Round on 2014-08

Real Estate • Education • Enterprise

Grace Hill is a company that specializes in providing industry-specific policy, training, and assessment solutions designed to improve performance in the multifamily and commercial real estate sectors. Their offerings include comprehensive training content, mystery shopping services, survey tools, and reputation management solutions. Grace Hill is dedicated to helping multifamily property management companies and commercial real estate organizations enhance their performance through innovative solutions and expertise in real estate technology.

📋 Description

• Own renewal outcomes and net revenue retention for your portfolio. • Monitor health scores, get ahead of churn signals, and execute proactive save strategies. • Partner with Sales to identify upsell and cross-sell opportunities; co-own revenue growth targets on assigned accounts. • Build and maintain trusted relationships with key stakeholders; conduct quarterly business reviews tied to client goals and measurable ROI. • Drive product adoption through strategic onboarding, ongoing education, and success planning. • Surface client feedback to Product, Marketing, and Leadership; capture success stories that support revenue and retention narratives.

🎯 Requirements

• 7+ years in multifamily and/or SaaS client success with enterprise accounts • Demonstrated track record of meeting or exceeding NRR, churn, and retention targets • Strong executive presence and presentation skills • Proficiency with Salesforce, Gong, Slack, G-Suite, and similar tools • Analytical mindset — comfortable using data to tell a story and drive decisions • Bachelor's degree preferred

🏖️ Benefits

• Full benefits including health, dental, vision, 401K, PTO, and more.