Manager, Foundation Observability Architects

July 29

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Grafana Labs

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Enterprise • SaaS • Artificial Intelligence

Grafana Labs is a company that specializes in open-source observability technologies and solutions. It offers a comprehensive suite of tools for logging, metrics, tracing, and profile management with products like Grafana, Loki, Tempo, and Mimir. Their offerings are designed to help businesses visualize, monitor, and alert on data from various sources, providing capabilities such as anomaly detection, root cause analysis, and service level objective management using AI/ML insights. Grafana Labs provides both cloud-based and self-managed solutions, ideal for infrastructure, application, and frontend observability. Additionally, their platform supports integration with various data sources like Prometheus and OpenTelemetry, making them a key player in the observability and infrastructure monitoring space.

501 - 1000 employees

Founded 2014

🏢 Enterprise

☁️ SaaS

🤖 Artificial Intelligence

📋 Description

• Grafana Labs is a remote-first, open-source powerhouse. • We’re scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. • You may not meet every requirement, and that’s okay. • We’re looking for the founding manager of our scaled Observability Architect team at Grafana Labs. • This is an exciting opportunity to one of the first leaders of our Observability Architecture team–a technically elite team. • Your team will blend proactive outreach, one-to-many enablement programs, lightweight reactive assistance, and automated workflows to help a broad customer base quickly realize value from Grafana. • The Observability Architect is a deep technical and customer lifecycle specialist who, with the help of account teams, owns the platform onboarding, adoption and expansion experience for Grafana's customers. • They are responsible for the rapid and successful application of our technology.

🎯 Requirements

• 5+ years in Technical Account Management, Customer Success, SE/product consulting, or Professional Services with tech/B2B SaaS; 2+ years people management. • Demonstrated success building low-touch/use triggered programs in SaaS at scale. • Deep observability expertise—Grafana stack experience is a plus. • Strong analytical fluency: Salesforce, Gainsight (or equivalent CS platforms), data visualization tools (Looker, Tableau), usage telemetry. • Excellent written, presentation, and stakeholder alignment skills across technical and executive levels. • Bonus Points For: Data-Obsessed & Programmatic: You love KPIs, dashboards, and building scalable low-touch motions grounded in usage trends. • Technically Fluent & Consultative: Comfortable discussing observability architecture, Kubernetes, telemetry stacks (Grafana, Loki, Prometheus, Tempo), APIs, and integrations. • Leader of Technical Talent: Skilled mentor and coach, elevating your team’s technical craftsmanship and scaled operational excellence. • Operational Driver with a Bias for Action: Expert in defining triggers, running experiments, iterating on programs, and continuously improving customer outcomes. • You love solving technical challenges and thrive on bringing creative solutions to our customers

🏖️ Benefits

• 100% Remote, Global Culture • Scaling Organization – Tackle meaningful work in a high-growth, ever-evolving environment. • Transparent Communication – Expect open decision-making and regular company-wide updates. • Innovation-Driven – Autonomy and support to ship great work and try new things. • Open Source Roots – Built on community-driven values that shape how we work. • Empowered Teams – High trust, low ego culture that values outcomes over optics. • Career Growth Pathways – Defined opportunities to grow and develop your career. • Approachable Leadership – Transparent execs who are involved, visible, and human. • Passionate People – Join a team of smart, supportive folks who care deeply about what they do. • In-Person onboarding - We want you to thrive from day 1 with your fellow new ‘Grafanistas’ to learn all about what we do and how we do it. • Balance is Key - We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect. *We will comply with local legislation where applicable.