Senior Product Manager, Infrastructure Observability

🕒 May 28

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Grafana Labs

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2014

🏢 Enterprise

☁️ SaaS

🤖 Artificial Intelligence

Enterprise • SaaS • Artificial Intelligence

Grafana Labs is a company that specializes in open-source observability technologies and solutions. It offers a comprehensive suite of tools for logging, metrics, tracing, and profile management with products like Grafana, Loki, Tempo, and Mimir. Their offerings are designed to help businesses visualize, monitor, and alert on data from various sources, providing capabilities such as anomaly detection, root cause analysis, and service level objective management using AI/ML insights. Grafana Labs provides both cloud-based and self-managed solutions, ideal for infrastructure, application, and frontend observability. Additionally, their platform supports integration with various data sources like Prometheus and OpenTelemetry, making them a key player in the observability and infrastructure monitoring space.

📋 Description

• Transform ideas and feedback into a product vision and roadmap • Empathize with customer problems in order to collect user needs, requirements, and pain points • Curate and properly represent user feedback to Engineering, while providing evidence to support tradeoffs and priorities • Work closely with PMM to enable GTM on product differentiation, including creating and updating presentations, documentation, website content, datasheets, and whitepapers. • Use your deep product expertise to make decisions about our go-to-market strategies, pricing, packaging, licensing and tiering • As the Senior Product Manager for Infrastructure Observability (Infra O11y) you’ll be responsible for our most popular Grafana Cloud products that span the infrastructure suite: Kubernetes Monitoring and Cloud Provider Observability. • Help define the vision and ensure the long-term success of Infra O11y, working with your engineering partners to fine-tune product strategy. • Chart the path forward for net-new product initiatives – like Host Monitoring – balanced with maintaining a strong roadmap and customer satisfaction for our most mature products. • Perform heavy customer discovery, understanding user needs, and building consensus and alignment across several Engineering groups and many stakeholders. • Flex your GTM muscles and build conviction in areas like competitive analysis and sales enablement to better inform activities like pricing and packaging. • Ensure that the experiences you’re building are tightly woven into our overall Grafana Cloud suite of products, by establishing integration touchpoints with other key offerings like Grafana Cloud Knowledge Graph and Grafana Assistant.

🎯 Requirements

• A BS/BA in Computer Science, a related field, or equivalent work experience • 7+ years of experience in Product Management • 5+ years of experience in a B2B SaaS product • Experience using or building developer-facing tools, APIs, or platform services • Ability to discuss APIs, data models, schema evolution, and distributed systems concepts • Experience driving adoption of shared services or platform capabilities across multiple product teams • Experience working with Engineering and Design teams build delightful products and features – with sounds UX – in a fast-paced environment • Excellent written and verbal communication skills, with the ability to influence cross-functional stakeholders. • Bonus Points: • Experience with open source software and/or commercial open source companies • Experience using or building observability products and/or developer tools, either internally as an SRE or for external customers • Proficient with infrastructure concepts and components – like Kubernetes, Cloud Service Providers, and VMs – and able to articulate these models in human-readable terms • Experience with AI tools

🏖️ Benefits

• 100% Remote, Global Culture - As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose. • Scaling Organization – Tackle meaningful work in a high-growth, ever-evolving environment. • Transparent Communication – Expect open decision-making and regular company-wide updates. • Innovation-Driven – Autonomy and support to ship great work and try new things. • Open Source Roots – Built on community-driven values that shape how we work. • Empowered Teams – High trust, low ego culture that values outcomes over optics. • Career Growth Pathways – Defined opportunities to grow and develop your career. • Approachable Leadership – Transparent execs who are involved, visible, and human. • Passionate People – Join a team of smart, supportive folks who care deeply about what they do. • In-Person onboarding - We want you to thrive from day 1 with your fellow new ‘Grafanistas’ to learn all about what we do and how we do it. • Balance is Key - We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect.