Inbound Sales Agent

🔥 2 hours ago

🏈 Alabama, Arizona, +7 more states – Remote

🏈 Alabama – Remote 🌵 Arizona – Remote 🐊 Florida – Remote 🎰 Nevada – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🌴 South Carolina – Remote 🤠 Texas – Remote ⛷️ Utah – Remote

💵 $19 - $21 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

🤑 Sales

🚫👨‍🎓 No degree required

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Grand Circle Corporation

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

👥 B2C

🛍️ eCommerce

B2C • eCommerce

Grand Circle Corporation is a Boston-based travel company that operates brands including Overseas Adventure Travel (O. A. T. ), Grand Circle Travel, and Grand Circle Cruise Line. The company specializes in small-group and small-ship guided adventures—emphasizing cultural immersion, expert local leaders, solo-friendly options, and responsible travel through the Grand Circle Foundation. It sells trips directly to consumers via online channels and phone reservations and provides support services like travel protection and loyalty programs.

📋 Description

• Inspire prospective travelers by sharing the details of our international trips • Assist travelers with booking and customizing their journey • Handle inbound and/or outbound calls; educating travelers on GCC's International trip packages, maintaining a high sense of customer service and sales throughout the call • Work to achieve a high rate of conversion (targeting over 70%) of all calls into confirmed bookings • Upsell GCC products and services: Trip Extensions, Travel Protection Plans, Airline Bookings & Upgrades • Confirm customer reservations, documenting all necessary contact information in GCC programs • Reserve airline tickets for travelers using a code based software, Amadeus • Document all customer interactions and call notes in assigned programs during the call to avoid extensive After Call Work • Work across multiple platforms in an efficient manner to handle and solution calls (5-7 programs at one time - working across 3 screens)

🎯 Requirements

• 2 -5 years of sales experience working in a call center environment, handling inbound & outbound sales calls • Preference to those who have worked in the following industries: Travel/Tourism, Hospitality, or Luxury (High Ticket) sales • Experience with upselling additional products/services to the original package • 1+ years of experience working remotely (Preference to those who have started and trained remotely) • Must have hardwired internet (cannot use Wi-Fi), recommended speeds are 50 MBPS Download, 25 MPBS upload • Telephone Service - either through landline or VOIP - You will be responsible for setting up a stable telephone service (phone number) and provide that number to GCC to route calls to your desk phone (Provided by GCC)

🏖️ Benefits

• Comprehensive and heavily subsidized medical, dental, and vision plans • On-site gym access • Holistic wellness sessions • Group fitness classes • Substantial Paid Time Off (PTO) • 11 paid holidays- including Juneteenth, Memorial Day, and Labor Day • Extensive parental leave, with up to 12-16 weeks paid leave at 100% base salary • 50% off our trips for you and a companion • 25% for additional immediate family members • Exclusive quarterly associate travel deals • 401(k) with company match • Life insurance • Disability coverage • Tuition assistance for both professional and personal development • Opportunities for professional development through oversees travel • Direct access to Pinnacle Leadership & Team Development • FSA options • Pet insurance • Home & auto discounts • Paid volunteer time off to give back to the community