Call Center Representative – Accounts Receivable

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November 18

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Lithia

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Lithia Chrysler Dodge Jeep RAM of Grand Forks is an automotive sales and service dealership located at 2373 32ND AVE S, Grand Forks, North Dakota, United States.

11 - 50 employees

📋 Description

• Monitor customer accounts daily to identify aged receivables and contact customers for payment • Keep detailed records and reporting on collection activity including updating systems and trackers • Receive in-bound AR related calls • Resolve billing issues • Research and respond to inquiries from service and parts customers, Lithia stores and internal customers within the timeframe that aligns with established service level agreements • Other duties as assigned.

🎯 Requirements

• High School graduate or equivalent, 18 years or older required • Strong attention to detail and sense of urgency • Excellent communication skills (both written and oral) • Active Listening – give full attention to the words and body language of others, take time to understand the points being made and ask questions as appropriate • Critical Thinking – using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems • Time Management – ability to prioritize workload and manage one’s own time • Previous customer service experience • Experience with outbound calls or collections is valuable • Tech savvy – you will be operating in a variety of systems.

🏖️ Benefits

• Competitive pay • Medical, Dental and Vision Plans • Paid Holidays & PTO • Short and Long-Term Disability • Paid Life Insurance • 401(k) Retirement Plan • Employee Stock Purchase Plan • Lithia Learning Center • Vehicle Purchase Discounts • Wellness Programs