Consultant

🔥 12 hours ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💼 Consultant

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Granicus

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1999

🏛️ Government

☁️ SaaS

📋 Compliance

Government • SaaS • Compliance

Granicus is a company focused on transforming the way governments interact with their constituents through digital services and technology solutions. It provides the Government Experience Cloud to improve service delivery, community engagement, and operational efficiency across local, state, and federal governments. Granicus offers tools for agenda and meeting management, digital communication and engagement, public records management, and more, all designed to enhance customer experience and foster transparent and equitable interactions between governments and the people they serve.

📋 Description

• Execute comprehensive multichannel strategy projects for public sector clients, including complete management of project scope, timeline and requirements • Perform discovery and planning functions, including stakeholder and audience interviews, content audits and assessments, and overall current state analysis • Use data and empathy to discover insights, then translate those insights into actionable plans, including personas, customer journeys, messaging frameworks and more • Offer expertise and recommendations to clients, and closely collaborate with internal team members and contractors • Act as a primary client feedback conduit to GXG leadership • Continuously demonstrate a polished, professional relationship with colleagues and clients • Occasionally represent the Granicus Experience Group in speaking roles, panel participation, webinars, workshops and client outreach • Become an expert on Granicus products and future product development by keeping abreast of new and upcoming enhancements to our platform

🎯 Requirements

• 5+ years of consulting, digital strategy, user experience or customer experience preferably in a digital/social media company serving government or at a government agency • Proficient in core CX skills, ie. human-centered design, journey mapping, persona development, content strategy, quantitative and qualitative research methodologies, etc. ideally supporting a government client • Proficient in digital-communications tools, and preferably the Granicus family of products, ranging from email marketing, online collaboration, website content management systems, online forms, and social networks to the next new thing • Solid written, verbal and presentation skills and workshop facilitation skills in a heavy client-facing capacity • Experience digesting data and deriving insights that lead to actionable recommendations • Understand and use digital tools, technologies and trends, then leverage those for client success, including research and discovery efforts • Strategic thinker with the ability to exercise independence, autonomy, and sound judgment in making account recommendations and decisions. • Ability to be flexible in a changing work environment and to work well under pressure • Passionate about public service, citizen engagement and all things digital

🏖️ Benefits

• Employee Resource Groups to encourage diverse voices • Coffee with Mark sessions • Teams communities focused on wellness, art, furbabies, family, parenting, and more • Special guests to discuss issues impacting our employees