Granicus
Government • SaaS • Compliance
Granicus is a company focused on transforming the way governments interact with their constituents through digital services and technology solutions. It provides the Government Experience Cloud to improve service delivery, community engagement, and operational efficiency across local, state, and federal governments. Granicus offers tools for agenda and meeting management, digital communication and engagement, public records management, and more, all designed to enhance customer experience and foster transparent and equitable interactions between governments and the people they serve.
Customer Success Consultant – Strategic Accounts
October 29
Granicus
Government • SaaS • Compliance
Granicus is a company focused on transforming the way governments interact with their constituents through digital services and technology solutions. It provides the Government Experience Cloud to improve service delivery, community engagement, and operational efficiency across local, state, and federal governments. Granicus offers tools for agenda and meeting management, digital communication and engagement, public records management, and more, all designed to enhance customer experience and foster transparent and equitable interactions between governments and the people they serve.
📋 Description
• Serve as a dedicated strategic advisor to a smaller, high-impact book of business. • Conduct quarterly Strategic Review meetings with each customer to assess progress, align on goals, and identify new opportunities. • Develop and maintain shared Success Plans that outline customer objectives, key milestones, and success metrics. • Provide annual Budget Planning Documents to support customers in securing internal funding and planning for future investments. • Act as the primary point of contact for strategic customers, ensuring a seamless experience across onboarding, adoption, and renewal. • Collaborate cross-functionally with Sales, Implementation, and Support to resolve issues and deliver value. • Analyze customer usage data and engagement metrics to inform proactive outreach and strategic recommendations. • Monitor customer health and implement mitigation strategies to reduce churn risk. • Identify and nurture expansion opportunities through consultative conversations and strategic planning. • Partner with Sales to co-develop account growth strategies and support upsell/cross-sell initiatives. • Present tailored value propositions to executive stakeholders. • Champion the voice of the customer internally, advocating for product enhancements and service improvements. • Stay current on Granicus product updates, industry trends, and best practices in customer success. • Maintain accurate and up-to-date records in CRM and customer success platforms. • Track and report on key performance indicators, including engagement, satisfaction, and retention.
🎯 Requirements
• 3–5+ years of experience in customer success, account management, or consulting, preferably with strategic or enterprise clients. • Proven ability to manage executive relationships and lead strategic planning conversations. • Strong analytical skills and comfort with data-driven decision-making. • Excellent communication, presentation, and interpersonal skills. • Experience with CRM systems (Salesforce preferred) and customer success tools.
🏖️ Benefits
• Flexible Time Off – Take the time you need to rest, recharge, and live your life. • Company-Wide Wellbeing Days – Paid days off to unplug and focus on your mental health. • Work From Home Reimbursement – Support a productive home office environment. • Private health, vision, dental and life insurance – Comprehensive coverage for you and your family. • On-Demand Mental Health Support – Access to Headspace and other wellness tools. • Family Paid Parental Leave - For both birthing and non-birthing parents. • Online Learning Platforms – Fuel your professional development. • Competitive Salary & Bonuses – Your contributions are valued and rewarded.
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