Director CXS Product Management

October 26

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Granicus

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Government • SaaS • Compliance

Granicus is a company focused on transforming the way governments interact with their constituents through digital services and technology solutions. It provides the Government Experience Cloud to improve service delivery, community engagement, and operational efficiency across local, state, and federal governments. Granicus offers tools for agenda and meeting management, digital communication and engagement, public records management, and more, all designed to enhance customer experience and foster transparent and equitable interactions between governments and the people they serve.

501 - 1000 employees

Founded 1999

🏛️ Government

☁️ SaaS

📋 Compliance

📋 Description

• Lead the design, development, and lifecycle management of service-forward solution offerings, functioning as a product manager for customer experience services. • Translate customer insights and market trends into actionable service enhancements and platform recommendations. • Collaborate with internal data teams to co-develop analytics capabilities that enhance service offerings and customer insights. • Define and execute a strategic vision for service innovation, partnering with cross-functional teams and clients to drive measurable outcomes and market expansion. • Proactively engage with executive stakeholders to influence service strategy, budget planning, and adoption. • Partner with Sales, Marketing, Product, and Delivery to define go-to-market strategies that drive revenue, expand market share, and build customer engagement. • Establish and operationalize a services center of excellence to drive scalable best practices across global teams. • Develop and implement governance frameworks and performance tracking systems to monitor service health, including metrics around adoption, revenue, and customer satisfaction. • Streamline internal processes to improve efficiency, scalability, and customer satisfaction. • Mentor and develop team members, fostering a culture of innovation, collaboration, and customer-centricity. • Influence stakeholders across departments and geographies to align on service strategy and execution.

🎯 Requirements

• 10+ years of experience in product management, solution consulting, or strategic service design. • Proven success in leading cross-functional initiatives and managing service portfolios in a SaaS or consulting environment. • 5+ years of experience engaging directly with executive stakeholders to drive strategic initiatives. • Bachelor’s degree in Business, Public Administration, Communications, or relevant experience. (Master’s preferred) • Experience working with global teams and navigating matrixed organizational structures. • Demonstrated success in launching and scaling service offerings, driving operational excellence, and influencing platform strategy. • Experience representing the organization in external forums and industry events.

🏖️ Benefits

• Flexible Time Off – Take the time you need to rest, recharge, and live your life. • Company-Wide Wellbeing Days – Paid days off to unplug and focus on your mental health. • Work From Home Reimbursement – Support a productive home office environment. • Multiple Health Plan Options – Including a 100% employer-paid plan. • Employer HSA Contributions – When enrolled in a High-Deductible Health Plan. • Fitness Reimbursement Program – Stay active, your way. • On-Demand Mental Health Support – Access to Headspace and other wellness tools. • Paid Parental Leave – For both birthing and non-birthing parents. • Traditional & Roth 401(k) – With a generous company match. • Life & AD&D Insurance – 100% employer-paid coverage for peace of mind. • Online Learning Platforms – Fuel your professional development. • Competitive Salary & Bonuses – Your contributions are valued and rewarded.