Experience Partner

🕒 May 6

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🪙 Affiliate Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Granicus

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1999

🏛️ Government

☁️ SaaS

📋 Compliance

Government • SaaS • Compliance

Granicus is a company focused on transforming the way governments interact with their constituents through digital services and technology solutions. It provides the Government Experience Cloud to improve service delivery, community engagement, and operational efficiency across local, state, and federal governments. Granicus offers tools for agenda and meeting management, digital communication and engagement, public records management, and more, all designed to enhance customer experience and foster transparent and equitable interactions between governments and the people they serve.

📋 Description

• Manage a portfolio of up to 30 mid-tier clients with low to moderate complexity and up to $1.5M ARR • Participate in pre-sales discovery sessions and contribute to solution design and proposal development • Lead implementation planning and onboarding coordination, ensuring alignment with client goals • Conduct semi-customized program reviews and provide strategic recommendations • Identify upsell and cross-sell opportunities and collaborate with sales and product teams • Serve as the primary point of contact throughout the client lifecycle • Maintain accurate records of client interactions, milestones, and engagement metrics • Collaborate with internal teams to ensure timely delivery and client satisfaction

🎯 Requirements

• Bachelor’s degree in Business, Public Administration, Communications, or related field • 2–4 years of experience in consulting, customer success, or account management • Experience with SaaS platforms and digital tools preferred • Understanding of customer success principles and SaaS business models • Familiarity with digital transformation in the public sector • Knowledge of project management and implementation best practices • Strong analytical and communication skills • Proficiency in CRM tools (e.g., Salesforce), Microsoft Office, and collaboration platforms

🏖️ Benefits

• EEO Employer • Employee Resource Groups to encourage diverse voices • Coffee with Mark sessions – Our employees get to interact with our CEO on very important issues • Microsoft Teams communities focused on wellness, art, furbabies, family, parenting, and more