Manager, Experience Partner – Mid-Market

October 26

Apply Now

Receive Emails with Similar Jobs

Granicus

WebsiteLinkedInAll Job Openings

Government • SaaS • Compliance

Granicus is a company focused on transforming the way governments interact with their constituents through digital services and technology solutions. It provides the Government Experience Cloud to improve service delivery, community engagement, and operational efficiency across local, state, and federal governments. Granicus offers tools for agenda and meeting management, digital communication and engagement, public records management, and more, all designed to enhance customer experience and foster transparent and equitable interactions between governments and the people they serve.

501 - 1000 employees

Founded 1999

🏛️ Government

☁️ SaaS

📋 Compliance

📋 Description

• Lead a small operational team of Experience Partners, ensuring daily tasks are completed efficiently and aligned with broader team objectives. • Provide coaching, assign work, and support team development and performance tracking. • Ensure consistent execution of customer success practices and consulting frameworks. • Monitor team performance across key metrics including customer satisfaction, retention, and portfolio growth. • Support client engagements and assist with escalations to ensure positive outcomes. • Collaborate with Sales, Product, and Implementation teams to drive alignment and improve customer experience. • Recommend and implement process improvements within defined operational guidelines. • Contribute to departmental planning and represent the team in cross-functional meetings.

🎯 Requirements

• 5+ years of experience in customer success, consulting, or enterprise account management within a SaaS or technology environment. • 2+ years of experience in people leadership, preferably managing customer-facing teams. • Bachelor’s degree in Business, Communications, Public Administration, a related field, or relevant experience. • Experience working with state or local government clients. • Familiarity with digital transformation initiatives and enterprise SaaS delivery.

🏖️ Benefits

• Flexible Time Off – Take the time you need to rest, recharge, and live your life. • Company-Wide Wellbeing Days – Paid days off to unplug and focus on your mental health. • Work From Home Reimbursement – Support a productive home office environment. • Multiple Health Plan Options – Including a 100% employer-paid plan. • Employer HSA Contributions – When enrolled in a High-Deductible Health Plan. • Fitness Reimbursement Program – Stay active, your way. • On-Demand Mental Health Support – Access to Headspace and other wellness tools. • Paid Parental Leave – For both birthing and non-birthing parents. • Traditional & Roth 401(k) – With a generous company match. • Life & AD&D Insurance – 100% employer-paid coverage for peace of mind. • Online Learning Platforms – Fuel your professional development. • Competitive Salary & Bonuses – Your contributions are valued and rewarded.