Granicus
501 - 1000 employees
Founded 1999
🏛️ Government
☁️ SaaS
📋 Compliance
Government • SaaS • Compliance
Granicus is a company focused on transforming the way governments interact with their constituents through digital services and technology solutions. It provides the Government Experience Cloud to improve service delivery, community engagement, and operational efficiency across local, state, and federal governments. Granicus offers tools for agenda and meeting management, digital communication and engagement, public records management, and more, all designed to enhance customer experience and foster transparent and equitable interactions between governments and the people they serve.
Salesforce System Analyst
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🔥 0 minutes ago
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Granicus
501 - 1000 employees
Founded 1999
🏛️ Government
☁️ SaaS
📋 Compliance
Government • SaaS • Compliance
Granicus is a company focused on transforming the way governments interact with their constituents through digital services and technology solutions. It provides the Government Experience Cloud to improve service delivery, community engagement, and operational efficiency across local, state, and federal governments. Granicus offers tools for agenda and meeting management, digital communication and engagement, public records management, and more, all designed to enhance customer experience and foster transparent and equitable interactions between governments and the people they serve.
📋 Description
• Lead and support requirement gathering, scoping, and documentation for Salesforce Service Cloud projects (e.g., new voice flows, email templates, process design). • Coordinate project activities across internal teams and business units, ensuring clear task ownership, accountability, and timely follow-up. • Create and maintain structured documents, diagrams, and user stories to facilitate effective delivery. • Triage, analyze, and prioritize incoming Jira tickets; partner with the Manager to categorize and address items based on business impact. • Maintain and enhance Salesforce configurations, especially for Experience Cloud, Knowledge, Case Management, Service Voice, Omni-Channel, and Entitlements. • Act as a bridge between technical teams and business stakeholders across time zones, ensuring mutual understanding and successful execution of solutions. • Conduct impact analysis, prepare release notes, and assist in UAT coordination. • Monitor and help manage escalations, customer-reported issues, and system anomalies (e.g., email-to-case). • Participate in backlog grooming, sprint planning, and other agile rituals as required. • Demonstrate initiative by identifying process improvements and proactively addressing potential issues.
🎯 Requirements
• Salesforce Certified Administrator (required); additional certifications (Service Cloud Consultant, Experience Cloud Consultant, etc.) are a plus. • 5+ years of experience working with Salesforce Service Cloud, including hands-on configuration and/or business analysis. • Strong written and verbal communication skills in English. • Proven experience engaging with stakeholders, managing expectations, and documenting clear business requirements. • Familiarity with Agile/Scrum methodologies, Jira, and Confluence (or similar tools). • Strong sense of ownership and accountability.
🏖️ Benefits
• Employee Resource Groups to encourage diverse voices • Coffee with Mark sessions – Our employees get to interact with our CEO on very important and sometimes difficult issues
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