Customer Success Manager, German Speaking

🕒 July 27

🇩🇪 Germany – Remote

⏰ Full Time

🟢 Junior

🏆 Customer Success

👻 Ghost score 42%

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GRASWALD AI

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2021

👗 Fashion

🤖 Artificial Intelligence

☁️ SaaS

💰 $3.3M Seed Round - Graswald AI on 2024-03

Fashion • Artificial Intelligence • SaaS

GRASWALD AI is an AI-powered production studio and platform purpose-built for fashion brands. It generates studio-quality fashion imagery and video at scale—PDP on-model shots, packshots/flatlays, lookbooks, campaigns, and photorealistic avatars—while enforcing brand consistency, integrating with PIM/DAM systems, and enabling enterprise workflows for review, collaboration, and export. The platform emphasizes product fidelity (textures, logos, fabrics), customizable lighting/poses/studio presets, and high-resolution outputs to replace or augment traditional photoshoots, promising cost and time savings for large fashion retailers and brands.

📋 Description

• Own the post-sales relationship for a portfolio of 15 - 20 large fashion brands and retailers, serving as their primary point of contact • Lead structured onboarding to get new clients live quickly and drive early adoption • Conduct regular check-ins and business reviews to track client health, celebrate wins, and surface new opportunities • Proactively monitor account signals to identify churn risks early and take action before issues escalate • Spot and develop upsell and expansion opportunities, partnering with the sales team to grow account value • Collect and synthesize customer feedback, acting as the client's voice internally to inform product direction • Contribute to scalable CS processes, playbooks, and resources as we grow • Support in creative processes using AI tools and the Adobe Suite

🎯 Requirements

• 1-4 years of experience in Customer Success, Account Management, or a client-facing role - ideally at a B2B SaaS company or Creative Agency • A natural communicator who is warm, professional, and confident managing senior stakeholders at large brands • Experience using Adobe Photoshop • Commercially minded - you understand the link between customer health and revenue, and you're comfortable identifying upsell opportunities • Highly organized with the ability to manage multiple accounts and competing priorities without dropping the ball • A problem-solver who takes ownership and doesn't wait to be told what to do • Fluency in German is highly valued, fluency in English is a requirement • Experience in or genuine enthusiasm for fashion, retail, or creative industries

🏖️ Benefits

• Competitive compensation • Meaningful ownership and influence • Remote-first culture

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