Gravyty
Education • Non-profit • Artificial Intelligence
Gravyty is an AI-powered SaaS platform that helps colleges, universities, K-12 schools and nonprofits personalize outreach, automate student support, and scale alumni engagement and fundraising. It provides virtual assistants (chat and voice), live assistants, SMS/WhatsApp messaging, telephony, email automation, personalized video, and integrations with CRM, SIS and LMS systems, plus analytics and no-code workflow tools to improve enrollment, retention and donor pipeline outcomes.
Customer Support Specialist – Tier I
Job not on LinkedIn
November 1
🇺🇸 United States – Remote
💵 $48k - $72k / year
⏰ Full Time
🟢 Junior
🟡 Mid-level
💝 Customer Support
🚫👨🎓 No degree required
Gravyty
Education • Non-profit • Artificial Intelligence
Gravyty is an AI-powered SaaS platform that helps colleges, universities, K-12 schools and nonprofits personalize outreach, automate student support, and scale alumni engagement and fundraising. It provides virtual assistants (chat and voice), live assistants, SMS/WhatsApp messaging, telephony, email automation, personalized video, and integrations with CRM, SIS and LMS systems, plus analytics and no-code workflow tools to improve enrollment, retention and donor pipeline outcomes.
📋 Description
• Handle incoming customer inquiries from request-to-resolution in a prompt and professional manner • Reproduce, document and escalate technical bugs to development teams • Assist with the creation and optimization of support documentation and best practices • Provide service through a variety of channels (tickets, chat, community posts, and more) • Liaison between customer and internal departments with a focus on customer satisfaction • Identify areas of weakness and product/process improvement • Provide a high level of client service with proven problem-solving and technical troubleshooting skills
🎯 Requirements
• Native English level - MUST • 1-2 years in customer support roles • Experience working within a B2B SaaS organization or higher education • Strong written and oral communication skills and technical aptitude • Proactive and solutions-oriented with high attention to detail • Experience working with a CRM or ticketing system preferred • Technical aptitude and/or basic understanding of HTML/CSS, SQL, JavaScript, API concepts a plus • Familiarity with AWS a plus • Ability to work autonomously in a high-paced working environment
🏖️ Benefits
• Competitive benefits • Employer-matched retirement plans • Flexible time off • Supportive environment where your contributions make a difference
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