Gravyty
Education • Non-profit • Artificial Intelligence
Gravyty is an AI-powered SaaS platform that helps colleges, universities, K-12 schools and nonprofits personalize outreach, automate student support, and scale alumni engagement and fundraising. It provides virtual assistants (chat and voice), live assistants, SMS/WhatsApp messaging, telephony, email automation, personalized video, and integrations with CRM, SIS and LMS systems, plus analytics and no-code workflow tools to improve enrollment, retention and donor pipeline outcomes.
Enterprise Customer Success Manager
Job not on LinkedIn
October 22
Gravyty
Education • Non-profit • Artificial Intelligence
Gravyty is an AI-powered SaaS platform that helps colleges, universities, K-12 schools and nonprofits personalize outreach, automate student support, and scale alumni engagement and fundraising. It provides virtual assistants (chat and voice), live assistants, SMS/WhatsApp messaging, telephony, email automation, personalized video, and integrations with CRM, SIS and LMS systems, plus analytics and no-code workflow tools to improve enrollment, retention and donor pipeline outcomes.
📋 Description
• Build and maintain strong, trusted relationships with university leaders, administrators, and departmental stakeholders • Act as the voice of the customer internally, surfacing insights to Product, Engineering, and Leadership teams • Develop tailored success plans tied to enrollment, retention, advancement, or operational efficiency goals • Drive customer renewals by demonstrating ROI and value realization • Track and report on KPIs, including retention, adoption, customer satisfaction, and expansion
🎯 Requirements
• 5+ years of Customer Success, Account Management, or Consulting experience in SaaS • Proven track record of managing enterprise accounts and executive-level relationships • Strong consultative, strategic thinking, and problem-solving abilities • Exceptional communication and executive presence; comfortable presenting to CIOs, Provosts, and VPs • Experience with CRM and CS platforms (Salesforce, Gainsight, HubSpot)
🏖️ Benefits
• Competitive benefits • Employer-matched retirement plans • Flexible time off • Supportive environment
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