Customer Care Analyst – Operations

🔥 13 hours ago

🇫🇷 France – Remote

💵 €28k - €32k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Green-Got

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2020

💳 Fintech

🛍️ eCommerce

☁️ SaaS

Fintech • eCommerce • SaaS

Green-Got is a financial technology company that provides a comprehensive suite of payment solutions, enabling businesses to manage online and in-person payments effortlessly. It offers tools for payment processing, subscription management, invoicing, and financial reporting, designed to streamline revenue operations and optimize user experiences. Green-Got's platform supports a wide range of payment methods and integrates seamlessly with various eCommerce and SaaS applications, making it a versatile choice for businesses looking to elevate their financial infrastructure.

📋 Description

• Respond to members via chat, email, and phone • Support members with their accounts, transactions, and questions following investigation • Identify, assess, and resolve novel cases • Collect, structure, and share members’ needs, frustrations, and suggestions with the Product, Tech, and Marketing teams • Optimize processes and keep documentation up to date • Identify bugs, report them to the relevant teams, and track their resolution • Participate in testing new features before they go live • Identify opportunities to improve the member experience • Define metrics and implement concrete actions • Establish project tracking tools and routines, and ensure successful outcomes • Collaborate with the Product, Tech, Compliance, Marketing, and Impact teams

🎯 Requirements

• Empathy, attention to detail, and the ability to remain calm under pressure • Strong service orientation and the ability to resolve members’ issues • Excellent organization: prioritization, documentation, and follow-up • Strong writing skills and impeccable spelling and grammar • Analytical curiosity and the ability to identify patterns • Stress management skills • Professional working proficiency in English • Interest in the environmental transition • Enthusiasm for digital tools • Education: BTS, IUT, business school, IAE, or any other qualification related to customer relations • Previous experience in customer care or customer service is a strong plus

🏖️ Benefits

• A role with a genuine impact • Real responsibilities • Learning alongside a team that actively shares its knowledge • Opportunities for growth and taking on key responsibilities • Flexibility: remote work available from home and anywhere in Europe • Team and team-building days • BSPCE stock options • Alan health insurance • One team day every six months