Customer Care Analyst – Operations

🔥 0 minutes ago

🇫🇷 France – Remote

👨‍🎓 Internship

⚪️ Entry-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Green-Got

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2020

💳 Fintech

🛍️ eCommerce

☁️ SaaS

Fintech • eCommerce • SaaS

Green-Got is a financial technology company that provides a comprehensive suite of payment solutions, enabling businesses to manage online and in-person payments effortlessly. It offers tools for payment processing, subscription management, invoicing, and financial reporting, designed to streamline revenue operations and optimize user experiences. Green-Got's platform supports a wide range of payment methods and integrates seamlessly with various eCommerce and SaaS applications, making it a versatile choice for businesses looking to elevate their financial infrastructure.

📋 Description

• Respond to members via chat (90%), email (8%), and phone (2%) • Support members with their accounts, transactions, and questions following investigation • Identify, assess, and resolve novel cases • Collect, structure, and communicate member needs, frustrations, and suggestions to the Product, Tech, and Marketing teams • Optimize existing processes and workflows • Keep the FAQ and process documentation up to date • Identify bugs, report them to the relevant teams, and track their resolution • Participate in testing new features before they go live • Identify opportunities to improve the member experience • Define metrics and implement concrete actions • Set up project tracking tools and routines and ensure successful outcomes • Collaborate with the Product, Tech, Compliance, Marketing, and Impact teams

🎯 Requirements

• Strong service mindset and member-focused approach • Rigorous and well organized • Excellent written communication skills and impeccable spelling and grammar • Analytical curiosity and ability to identify patterns • Ability to manage stress and remain calm under pressure • Availability and motivation to work on Saturdays and Sundays • Working proficiency in English: reading, responding, and communicating • Interest in the environmental transition and Green-Got’s mission • Enjoyment of working with digital tools such as Intercom, Notion, Slack, and Aircall • Curiosity about AI and automation applied to customer service • BTS, university-level technical diploma, business school, IAE, or any education related to customer relations • Initial experience in customer care or customer service is a strong plus

🏖️ Benefits

• A role with real impact • Genuine responsibilities • Learning alongside a team that is committed to sharing its knowledge • Opportunities for growth and the possibility of taking on key responsibilities • Flexibility: remote work available from home and anywhere in Europe • An ambitious, demanding, and determined team • Regular events: GG Team Day, CC Team Building, and Green-Camp • 35-hour workweek contract