Principal, Business Operations

🕒 3 days ago

🇺🇸 United States – Remote

⏰ Full Time

🔴 Lead

⚙️ Business Operations

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Greenbox Capital

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2012

💼 Consulting

📦 Logistics

💸 Finance

Consulting • Logistics • Finance

Greenbox Capital is a direct funder in the merchant cash advance industry providing small businesses access to much needed working capital through merchant cash advances, invoice factoring, and short-term small business loans. As a technology-driven alternative lender, Greenbox Capital’s enterprise solution, The Box, enhances deal security and improves funding speed and underwriting quality, offering a seamless experience for customers. Founded in 2012, the company values Commitment, Communication, Teamwork, Service, and Integrity, focusing on positively impacting small businesses in the US, Puerto Rico, and Canada.

📋 Description

• As Principal, Business Operations at Greenbox Capital, you will help define how the company operates, scales, and makes decisions. • You will transform ambiguous business problems into clear workflows, operating models, business rules, implementation requirements, and measurable operating outcomes across underwriting, renewals, funding, servicing, sales, risk, product, data, and technology. • You will identify operational friction, design future-state processes, align cross-functional stakeholders, support rollout and adoption, and measure whether the change delivered meaningful business impact. • Lead workflow redesign from initial diagnosis through pilot, rollout, adoption, and measurement. • Build alignment across executives, frontline teams, and Product, Technology, Data, Engineering, and Operations. • Create business rules, controls, handoffs, and implementation requirements that teams and systems can execute consistently.

🎯 Requirements

• Five or more years of experience in business operations, operational strategy, business-process transformation, systems design, process improvement, product operations, management consulting, or a related field. • Direct ownership of business-process transformation from diagnosis through implementation, adoption, and measurable outcomes. • Experience improving workflows in areas such as revenue, sales, renewals, customer or broker funnels, underwriting, funding, servicing, risk, or internal operations. • Evidence of improving outcomes such as conversion, cycle time, capacity, productivity, adoption, customer or broker experience, risk controls, or operating efficiency. • Experience leading cross-functional initiatives in a startup, scale-up, or transformation environment. • Experience working with executive stakeholders and influencing decisions across teams. • Experience translating business needs into operational, product, data, or technology requirements. • A bachelor’s degree is required. An MBA is preferred but not required.

🏖️ Benefits

• Equal opportunity employer