Field Implementation Manager

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🕒 May 21

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GreenSpark Software

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2021

🛍️ eCommerce

💰 $9.4M Series B on 2024-01

Software • eCommerce • Waste Management

GreenSpark Software is a company that provides modern software solutions specifically designed for the scrap metal recycling industry. Their platform helps scrap yards optimize operations through features such as inventory management, ticketing processes, analytics, and customer relationship management, allowing businesses to improve efficiency and reduce operational costs. Trusted by various recycling facilities across the nation, GreenSpark serves as a comprehensive tool to streamline workflows and enhance overall performance in scrap metal operations.

📋 Description

• Lead end-to-end software implementations for new ReSpark customers • Travel to scrap yards for in-person go-lives and training on a regular basis • Become an expert on the ReSpark product, its use cases for recyclers, and how ReSpark helps recyclers operate more efficiently and improve business outcomes • Configure customer hardware supporting ReSpark’s software platform such as IP cameras, scales, and printers • Lead virtual and live end-user trainings during and after onboarding • Hone your customer experience skill-set including clear communication, expectation-setting, problem-solving, and more

🎯 Requirements

• 4+ years of prior success in a customer-facing role, preferably in training, support, or a related function in a SaaS environment • Prior work experience with Windows operating system, remote desktop software, and other software/IT programs • Experience installing and setting up hardware (E.g. cameras, scales) • Strong written and verbal communication • A positive attitude and can-do mindset • Strong self-motivation, grit, and a competitive spirit • A customer-first mindset and bias towards action • Highly organized and detail-oriented • Demonstrated ability to work in a fast-paced and dynamic work environment

🏖️ Benefits

• Flexible time off policy to balance your work and life • Medical, dental, and vision coverage • 401(k) • Great start-up culture