Support Manager

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GRID esports

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Gaming • SaaS • Data Analytics

GRID esports is a data platform company that focuses on providing comprehensive data solutions for the esports industry. The company offers services to game developers, esports betting and fantasy platforms, media, and tournament organizers by connecting them with professional teams and fans through official in-game data. GRID's technology tracks every aspect of a game at the server level, offering secure and accurate data feeds, streaming, and visualizations. With partnerships with over 70 game publishers and 350 data consumers, GRID serves as a crucial hub for managing and distributing data, empowering the esports ecosystem.

51 - 200 employees

🎮 Gaming

☁️ SaaS

💰 $10M Series A on 2021-04

📋 Description

• Lead a global Support team responsible for ensuring the quality, accuracy, and timeliness of our live esports data flows. • Manage shifts and absences to ensure proper staffing for our 24/7 operations. • Ensure communications and responsiveness of the team are meeting our standards. • Provide regular reports on key Support activities and the performance of the Support Team.

🎯 Requirements

• Prior experience managing a remote international team of 5-10 people with experience in live support • A customer-centric service mindset • Excellent problem-solving skills and attention to detail • Effective communication and collaboration skills • Ability to adapt to a fast-paced startup environment • Knowledge about competitive gaming and popular esports titles (CS2, DotA, League of Legends, Valorant, Rainbow 6 Siege) would be a plus

🏖️ Benefits

• Mental health support • Flexible working conditions • Company and team-wide events • Work travel opportunities with travel insurance • Training and development budget