Support Operator – EMEA

🔥 1 minute ago

🌐 Poland, Bulgaria – Remote

🇵🇱 Poland – Remote 🇧🇬 Bulgaria – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

✨ Operator

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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GRID esports

WebsiteLinkedInAll Job Openings

51 - 200 employees

🎮 Gaming

☁️ SaaS

💰 $10M Series A on 2021-04

Gaming • SaaS • Data Analytics

GRID esports is a data platform company that focuses on providing comprehensive data solutions for the esports industry. The company offers services to game developers, esports betting and fantasy platforms, media, and tournament organizers by connecting them with professional teams and fans through official in-game data. GRID's technology tracks every aspect of a game at the server level, offering secure and accurate data feeds, streaming, and visualizations. With partnerships with over 70 game publishers and 350 data consumers, GRID serves as a crucial hub for managing and distributing data, empowering the esports ecosystem.

📋 Description

• Collaborate with esports tournament organizers to ensure content is configured correctly for GRID data collection and distribution • Monitor live esports data feeds for accuracy, integrity, and uninterrupted client delivery • Identify and resolve real-time data discrepancies, delays, and feed issues • Escalate issues to the engineering team when necessary • Communicate with clients through email, Slack, Discord, Telegram, and Teams • Resolve operational and data-related customer questions • Improve the GRID product suite based on customer feedback and identified defects • Log and track data quality and process issues • Develop knowledge of esports titles and GRID products • Contribute to the knowledge base for employees, partners, and customers • Support activities before, during, and after esports tournaments

🎯 Requirements

• Strong customer-first mindset • Interest in competitive video games, including CS2, Valorant, Dota 2, and PUBG • Understanding of esports tournament structures, formats, and rules • Previous experience in customer-facing Support roles • Experience with Slack, GSuite, Discord, and Teams • Some computer science knowledge is a plus • Excellent written and spoken English • Other languages are a plus • Availability to work shifts and weekends if required • Ability to work in the European timezone • Ability to work on a B2B contract • Must be able to work weekends if required

🏖️ Benefits

• Flexible working conditions • Mental health support • Company and team-wide events • Work travel opportunities with travel insurance • Training and development budget • High-quality Swag/ Merch • 28+ days of vacation per year • Professional counseling for mental health, covered by the business • Self-development budget • Strong career advancement opportunities • Support from teammates for professional growth • Remote work environment • Berlin/Wroclaw office access • Travel opportunities to meet colleagues in person