GRID esports
51 - 200 employees
🎮 Gaming
☁️ SaaS
💰 $10M Series A on 2021-04
Gaming • SaaS • Data Analytics
GRID esports is a data platform company that focuses on providing comprehensive data solutions for the esports industry. The company offers services to game developers, esports betting and fantasy platforms, media, and tournament organizers by connecting them with professional teams and fans through official in-game data. GRID's technology tracks every aspect of a game at the server level, offering secure and accurate data feeds, streaming, and visualizations. With partnerships with over 70 game publishers and 350 data consumers, GRID serves as a crucial hub for managing and distributing data, empowering the esports ecosystem.
Trading Support Operator
🔥 0 minutes ago
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GRID esports
51 - 200 employees
🎮 Gaming
☁️ SaaS
💰 $10M Series A on 2021-04
Gaming • SaaS • Data Analytics
GRID esports is a data platform company that focuses on providing comprehensive data solutions for the esports industry. The company offers services to game developers, esports betting and fantasy platforms, media, and tournament organizers by connecting them with professional teams and fans through official in-game data. GRID's technology tracks every aspect of a game at the server level, offering secure and accurate data feeds, streaming, and visualizations. With partnerships with over 70 game publishers and 350 data consumers, GRID serves as a crucial hub for managing and distributing data, empowering the esports ecosystem.
📋 Description
• Act as the primary point of contact for sportsbook customers regarding GRID's Odds products and trading-related services • Respond to customer queries and operational alerts, ensuring issues are acknowledged and investigated in a timely manner • Support customers with questions related to fixture coverage, market coverage, market availability, settlement, and product behaviour • Gather and validate information to determine the nature and impact of customer-reported issues • Escalate issues to the appropriate internal teams when necessary • Help improve the GRID product suite based on customer feedback and defects you've identified • Log and track operational, product, and service issues • Continuously develop your knowledge of esports, sportsbook operations, betting markets, and GRID products to enhance service quality and decision-making • Contribute daily to our knowledge base to share your knowledge with GRID employees, partners and customers
🎯 Requirements
• Previous experience in customer-facing Support, Operations, or similar roles • Strong attention to detail • Excellent written and verbal communication skills • Ability to learn new products, services, and operational workflows quickly • Ability to investigate issues and gather relevant information • Strong problem-solving skills • Experience with collaborative tools such as Slack, GSuite, Jira, and Teams • Interest in esports, betting, or data-driven products • Ability to work effectively in a fast-paced operational environment • Available to work shifts and weekends if required • Excellent written and spoken English, with other languages a plus
🏖️ Benefits
• Flexible working conditions • Mental health support • Company and team-wide events • Work travel opportunities with travel insurance • Training and development budget • High-quality Swag/ Merch
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