GriefChat Counsellor

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🕒 July 4, 2025

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GriefChat

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2017

⚕️ Healthcare Insurance

🤝 Non-profit

🧘 Wellness

Healthcare Insurance • Non-profit • Wellness

GriefChat is a service dedicated to transforming access to bereavement counselling. It provides a safe space for individuals dealing with grief to share their experiences and emotions, supported by qualified bereavement counsellors. GriefChat focuses on making professional bereavement support accessible and free to those in need, offering various services including online counselling and resources for organizations to support their employees and communities in coping with loss.

📋 Description

• To be online, aware of any ongoing chats and ready for the beginning of the GriefChat shift ten minutes before it starts. • To accept chats from clients and offer flexible bereavement support (emotional first aid, normalising and reassurance) to individuals on bereavement issues, and any other matters which are causing the individual to feel that they need additional support. • To talk to multiple clients at the same time. • To end chats in a timely and agreeable manner in line with service standards. • To work within a team, support each other and communicate with GriefChat staff and other counsellors throughout your shift, including handing over with counsellors at the beginning and end of your shift. • To complete and return all required documentation and monitoring information. • To keep up to date with information and developments in the service. • To undertake initial training, ongoing training, review sessions and participate in formal support provided to Counsellors by GriefChat. • To comply with GriefChat’s confidentiality, security and privacy policies. • To be an ambassador for the GriefChat service.

🎯 Requirements

• Professional qualification in counselling – at least Diploma level qualification • Experience of working within a helpline-based service (on the phone or using text-based communication) • Specific bereavement training • Experience of supporting clients through bereavement • Continuing professional supervision (evidence required) • Continuing professional development (evidence required) • GriefChat Counsellors are registered with an appropriate professional body e.g. British Association for Counselling and Psychotherapy (BACP), National Counselling Society (NCS), UK Council for Psychotherapy (UKCP), British Association for Behavioural & Cognitive Psychotherapies (BABCP) or the Irish Association for Counselling and Psychotherapy (IACP)

🏖️ Benefits

• Opportunities for progression within the service