Operations Manager

🕒 4 days ago

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INDG | Grip

WebsiteLinkedInAll Job Openings

201 - 500 employees

☁️ SaaS

🛍️ eCommerce

📱 Media

SaaS • eCommerce • Media

INDG | Grip is a SaaS platform that offers a comprehensive content automation solution, facilitating the production of high-quality and brand-consistent visual content at scale. Grip's platform supports the creation of content variations for various channels including digital shelves, social media, and broadcast, without compromising on quality. The platform is utilized by numerous global brands across consumer product industries such as food and beverage, beauty, healthcare, and fashion. Grip achieves efficient content generation through the use of smart templates, automation, and seamless API integrations, allowing global and local teams to customize content with ease. With a focus on empowering brands to maintain consistency while scaling their visual content production, Grip integrates emerging technologies to continuously improve its capabilities.

📋 Description

• Own Operational Health Across Production Streams • Maintain full visibility over utilization, profitability, delivery timelines, and process adherence across multiple teams and regions • Identify early risk signals in capacity, margin, or client satisfaction before they escalate • Act as first-line escalation for operational breakdowns impacting revenue or delivery confidence • Intervene decisively to stabilize execution and restore performance • Build and continuously refine forecasting models to anticipate resource constraints and delivery bottlenecks • Align production, finance, and sales around realistic planning assumptions • Define, track, and evolve operational KPIs including utilization, contribution margin, throughput, and compliance • Detect negative KPI trends and implement structural fixes — not temporary patches • Drive performance accountability with Delivery Managers and Project Managers by setting clear expectations, decision rights, and measurable targets

🎯 Requirements

• 5+ years in operations, delivery leadership, or production management within complex, multi-team environments • At least 2 years of experience in a similar Operations Manager or cross-team performance ownership role • Proven ownership of forecasting, planning, and KPI frameworks tied to revenue and margin • Experience working cross-functionally with sales, finance, and production stakeholders • Experience leading Delivery Managers or equivalent roles, including performance calibration and escalation oversight

🏖️ Benefits

• Competitive salary • Flexible working hours • Professional development budget • Home office setup allowance • Global team events