INDG | Grip
201 - 500 employees
☁️ SaaS
🛍️ eCommerce
📱 Media
SaaS • eCommerce • Media
INDG | Grip is a SaaS platform that offers a comprehensive content automation solution, facilitating the production of high-quality and brand-consistent visual content at scale. Grip's platform supports the creation of content variations for various channels including digital shelves, social media, and broadcast, without compromising on quality. The platform is utilized by numerous global brands across consumer product industries such as food and beverage, beauty, healthcare, and fashion. Grip achieves efficient content generation through the use of smart templates, automation, and seamless API integrations, allowing global and local teams to customize content with ease. With a focus on empowering brands to maintain consistency while scaling their visual content production, Grip integrates emerging technologies to continuously improve its capabilities.
Operations Manager
🕒 January 6
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INDG | Grip
201 - 500 employees
☁️ SaaS
🛍️ eCommerce
📱 Media
SaaS • eCommerce • Media
INDG | Grip is a SaaS platform that offers a comprehensive content automation solution, facilitating the production of high-quality and brand-consistent visual content at scale. Grip's platform supports the creation of content variations for various channels including digital shelves, social media, and broadcast, without compromising on quality. The platform is utilized by numerous global brands across consumer product industries such as food and beverage, beauty, healthcare, and fashion. Grip achieves efficient content generation through the use of smart templates, automation, and seamless API integrations, allowing global and local teams to customize content with ease. With a focus on empowering brands to maintain consistency while scaling their visual content production, Grip integrates emerging technologies to continuously improve its capabilities.
📋 Description
• Maintain and improve operational health across multiple production streams and geographies • Act as the first line of escalation for issues that impact profitability, timelines, or client satisfaction • Drive operational planning and cross-functional alignment with production, finance, and sales • Support Delivery Managers by setting clear expectations, reinforcing accountability, and helping them focus on high-impact work rather than day-to-day execution • Own and evolve operational KPIs, including profitability, team utilization, load balancing, and process compliance • Identify when new tools, reporting, or process changes are needed, and lead their implementation and adoption • Represent operations in client-critical situations and internal strategic discussions.
🎯 Requirements
• 5+ years in operations or delivery leadership roles • Proven experience working across functions and aligning delivery teams with finance, sales, and production • Strong systems thinking, with experience improving visibility, reporting, or efficiency through better processes and tooling • Solid forecasting and planning skills across capacity, timelines, and business needs, with an ability to anticipate bottlenecks early • Experience defining, tracking, and interpreting operational KPIs, and turning them into clear actions for leadership • Confidence handling escalations, both internally and in client-facing contexts, with prevention as the first priority.
🏖️ Benefits
• Flexible working hours • Professional development opportunities
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