Gritter Francona
51 - 200 employees
Founded 2013
🏛️ Government
🔒 Cybersecurity
🤖 Artificial Intelligence
Government • Cybersecurity • Artificial Intelligence
Gritter Francona is a veteran-founded professional services firm based in Rockville, MD that provides mission support and technology services to government and enterprise clients. The company emphasizes veteran skills and values and offers transformation and optimization, information technology (cloud migration, system integration, business architecture, automation), data governance and analytics, AI integration and solution development, and cybersecurity services including DevSecOps, penetration testing, vulnerability assessment, and identity and access management. Gritter Francona also delivers program management, training, media & communications operations, finance/budget/acquisition support, and executive/administrative support, positioning itself as a government-focused IT and security contractor.
Customer Service Technician
🔥 18 hours ago
🏛️ District of Columbia, Florida, +2 more states – Remote
⏰ Full Time
🟡 Mid-level
🟠 Senior
💝 Customer Support
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Gritter Francona
51 - 200 employees
Founded 2013
🏛️ Government
🔒 Cybersecurity
🤖 Artificial Intelligence
Government • Cybersecurity • Artificial Intelligence
Gritter Francona is a veteran-founded professional services firm based in Rockville, MD that provides mission support and technology services to government and enterprise clients. The company emphasizes veteran skills and values and offers transformation and optimization, information technology (cloud migration, system integration, business architecture, automation), data governance and analytics, AI integration and solution development, and cybersecurity services including DevSecOps, penetration testing, vulnerability assessment, and identity and access management. Gritter Francona also delivers program management, training, media & communications operations, finance/budget/acquisition support, and executive/administrative support, positioning itself as a government-focused IT and security contractor.
📋 Description
• Respond to technical issues escalated by customers • Act as a liaison between operations, the client, and Engineering/Development • Respond to end user request for assistance using existing manuals and scripted responses • Effectively interact with customers and refer ongoing issues to the appropriate engineering support team
🎯 Requirements
• High school diploma or GED • Experience with problem solving, debugging, and providing solutions to technical issues • Ability to prioritize and execute tasks in a high-pressure environment. • Experience working within a team-oriented, collaborative, agile environment. • Highly self-motivated and directed with the ability to manage multi-discipline triage calls. • Experience documenting and communicating work-a-rounds and solutions clearly
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