Junior Technical Support Analyst, API

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GrooveTech

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2017

🤝 B2B

🏢 Enterprise

🎯 Recruiter

B2B • Enterprise • Recruitment

GrooveTech is a Brazilian IT services firm that provides managed staff augmentation and squads, software quality assurance, 24x7 NOC monitoring, and strategic IT consulting including digital due diligence for M&A. They supply managed teams (Executives of IT, PM/PO, technical leads and business partners), daily reporting, and focus on ROI by reducing turnover and improving project performance through testing automation, monitoring (on-prem and cloud), and tailored delivery models.

📋 Description

• Handle medium-complexity support tickets independently and assist with high-complexity cases as needed. • Conduct technical meetings with clients to discuss API and integration-related issues. • Analyze and validate tickets before escalating to the Engineering team. • Perform troubleshooting on integrations, APIs, and communication flows between systems. • Collaborate with Product, Engineering, and Customer Success teams to monitor and resolve incidents. • Participate in continuous improvement projects, automations, and development of internal training. • Document technical solutions, maintaining high-quality information in tickets. • Recommend improvements to processes and operational workflows. • Ensure compliance with quality metrics and SLAs.

🎯 Requirements

• Basic knowledge of programming and software development, with the ability to perform technical diagnostics and create small proofs of concept (PoCs). • Knowledge of REST APIs and ability to read technical documentation. • Familiarity with event-driven architecture, microservices, and Clean Architecture. • Experience with relational databases (primarily SQL Server) and NoSQL databases. • Understanding of network protocols, especially HTTP. • Experience with support and ticketing tools such as Zendesk and Jira. • Strong communication skills for leading technical meetings with clients. • Analytical, organized, and problem-solving oriented. • Basic English proficiency is a plus. • Pursuing a Bachelor's degree in Systems Analysis and Development (from the 2nd semester onward). • Experience with AI tools such as Gemini, GitHub Copilot, or similar.

🏖️ Benefits

• 100% remote position. • Life insurance. • Wellhub (formerly Gympass). • Strong culture of encouragement and training in the use of generative AI tools. • Ongoing 1-on-1 mentorship program with senior developers and specialists at GrooveTech.