Monitoring and Observability Analyst, Level 1

Job not on LinkedIn

🔥 8 minutes ago

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

GrooveTech

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2017

🤝 B2B

🏢 Enterprise

🎯 Recruiter

B2B • Enterprise • Recruitment

GrooveTech is a Brazilian IT services firm that provides managed staff augmentation and squads, software quality assurance, 24x7 NOC monitoring, and strategic IT consulting including digital due diligence for M&A. They supply managed teams (Executives of IT, PM/PO, technical leads and business partners), daily reporting, and focus on ROI by reducing turnover and improving project performance through testing automation, monitoring (on-prem and cloud), and tailored delivery models.

📋 Description

• Active Monitoring: Monitor environments using observability tools such as Zabbix, Grafana, Dynatrace, Datadog or New Relic • Alert Management: Identify and respond to alerts promptly, ensuring incidents are routed correctly • Technical Analysis: Perform basic troubleshooting on Windows and Linux servers (remote access, logs, services, performance) • IT Governance: Record, categorize and track technical tickets in ITSM tools (e.g., Jira, GLPI, ServiceNow) • Incident Management Support: Assist the team with crisis management by joining incident bridges, conducting follow-ups and providing status updates • Continuous Improvement: Update technical documentation and contribute to improvements in operational procedures.

🎯 Requirements

• Observability: Hands-on experience with at least one tool from the ecosystem (Zabbix, Grafana, Dynatrace, Datadog or New Relic) • Operating Systems: Troubleshooting knowledge in Windows and Linux (services, logs, connectivity, performance) • Processes: Experience with ITSM tools for creating and tracking tickets • Soft Skills: Strong communication, a sense of urgency and a highly collaborative attitude • Nice to Have: Previous experience supporting or monitoring critical environments (24x7 operations, e-commerce or large retail operations); basic automation and scripting knowledge (batch, PowerShell or shell scripting); familiarity with incident management and escalation flows; certifications such as ITIL Foundation.

🏖️ Benefits

• Work Format: 100% Remote • Support: Technical mentoring and close management provided by GrooveTech’s backoffice team • Well-being and Health: Access to Wellhub (Basic Plan) • Security: Corporate life insurance