Workflow & Systems Engineer, Operations

🕒 May 21

🇺🇸 United States – Remote

💵 $65k - $85k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

⚙️ Systems Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Group 1001

WebsiteLinkedInAll Job Openings

501 - 1000 employees

💸 Finance

📚 Education

Finance • Insurance • Education

Group 1001 is a collective focused on empowering companies and communities through innovative financial solutions and strategic partnerships. The company provides simple and accessible insurance and annuity products designed to help individuals manage and grow their savings. Their online investing platform offers users a digital means to control their financial futures. Group 1001 also invests in partnerships that enhance community development through education and sports. With a tech-driven culture, they are transforming the insurance industry and helping communities thrive.

📋 Description

• Own the design, configuration, and continuous improvement of Zendesk workflows, automations, and agent experience • Drive towards zero-touch processing by identifying manual intervention points and engineering automated solutions to eliminate them • Identify, evaluate, and implement AI and automation opportunities that reduce toil, improve quality, and scale operations — including evaluating and leveraging third-party applications and marketplace integrations to streamline operations • Build and own operational dashboards and reporting frameworks that provide leadership visibility into workflow performance, bottlenecks, automation impact, and opportunities for improvement • Partner with IT/Engineering on platform integrations and cross-platform needs, serving as the operations subject matter expert for requirements, testing, and acceptance • Bridge business stakeholders and technical teams by gathering requirements, scoping solutions, and translating operational needs into actionable configurations • Champion a culture of continuous process improvement, constantly evaluating how workflows can be made more efficient, more automated, and closer to straight-through processing

🎯 Requirements

• Bachelor's degree in Business Administration, Information Systems, Computer Science, or related field • 2+ years of experience in a business analyst, workflow analyst, systems administrator, or operations technology role • Zendesk administration experience — configuration of triggers, automations, macros, routing, SLAs, and reporting (Explore) • Demonstrated interest or hands-on experience with AI tools, automation platforms, or process automation • Strong analytical skills with logical thinking and process orientation • Excellent communication, documentation, and organizational skills • Microsoft Office proficiency (Excel in particular) • Ability to manage multiple projects and work cross-functionally.

🏖️ Benefits

• Employees (and their families) are eligible to participate in the Company’s comprehensive health, dental, and vision insurance plan options. • Employees are also eligible for Basic and Supplemental Life Insurance, Short and Long-Term Disability. • All employees (regardless of hours worked) have immediate access to the Company’s Employee Assistance Program and wellness programs—no enrollment is required. • Employees may also participate in the Company’s 401K plan, with matching contributions by the Company.