Helpdesk Technician

4 days ago

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Groupe Interway

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Depuis plus de 32 ans, le Groupe Interway, membre du Groupe Sogetrel, est un partenaire IT global reconnu pour son agilité, son innovation et son engagement envers ses clients. Avec plus de 1 100 collaborateurs et un chiffre d’affaires de 90 millions d’euros, Interway propose des services managés sur mesure, couvrant l’infogérance, le déploiement, la maintenance field, le support desk et des services de business process outsourcing.

501 - 1000 employees

Founded 1993

📋 Description

• Troubleshooting • Diagnose IT malfunctions (hardware or software) remotely using defined procedures and internal tools (document management system - DMS). • Identify the resources required to resolve incidents. • Perform remote troubleshooting across IT and office equipment fleets (hardware, software, networks, etc.). • Guide users or take remote control to resolve technical issues. • Adhere to the quality, security and time requirements defined by Interway and its clients. • Document every intervention: create, track, escalate and close tickets according to established procedures. • Operational Maintenance (MCO) • Configure workstations according to user needs and perform functionality tests. • Apply software updates as part of hardware upgrades or at the customer's request. • User support • Provide basic training to users to promote autonomy. • Provide instructional support when users are getting started with tools.

🎯 Requirements

• Diploma or experience in IT (equivalent to a two-year post-secondary degree such as BTS/DUT in IT or equivalent). • Excellent communication skills and comfortable interacting with a variety of stakeholders. • Responsive, methodical and rigorous when handling technical incidents. • Familiar with office environments, networks and computer hardware. • Motivated by problem-solving and customer service. • Proficient with remote support tools and Windows environments (servers and workstations). • Knowledge of networking (TCP/IP, VPN, etc.). • Understanding of IT security and ITIL best practices (a plus).

🏖️ Benefits

• Quarterly bonus • Profit-sharing scheme • 50% public transport reimbursement • Gift vouchers • Health insurance • Meal vouchers