Helpdesk Technician

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October 29

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Groupe Interway

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Depuis plus de 32 ans, le Groupe Interway, membre du Groupe Sogetrel, est un partenaire IT global reconnu pour son agilité, son innovation et son engagement envers ses clients. Avec plus de 1 100 collaborateurs et un chiffre d’affaires de 90 millions d’euros, Interway propose des services managés sur mesure, couvrant l’infogérance, le déploiement, la maintenance field, le support desk et des services de business process outsourcing.

501 - 1000 employees

Founded 1993

📋 Description

• Troubleshooting • Diagnose IT malfunctions (hardware or software) remotely using defined procedures and internal tools (e.g., document management system). • Identify the resources required to resolve incidents. • Perform remote troubleshooting on IT and office equipment fleets (hardware, software, networks, etc.). • Guide users or take remote control to resolve technical issues. • Adhere to the quality, security and deadline requirements defined by Interway and its clients. • Document each intervention: create, track, escalate and close tickets according to established procedures. • Operational Maintenance (MCO) • Configure workstations according to user needs and perform tests to ensure proper functioning. • Carry out software updates as part of hardware evolutions or at the client's request. • User Support • Provide basic training to users to promote their autonomy. • Provide instructional support during tool onboarding.

🎯 Requirements

• Degree or experience in IT (equivalent to a two-year post-secondary diploma such as BTS/DUT or equivalent). • Excellent communication skills; comfortable interacting with a variety of stakeholders. • Responsive, methodical and rigorous when handling technical incidents. • Familiarity with office environments, networks and IT hardware. • Motivated by problem solving and customer service. • Required technical skills: proficiency with remote support tools and Windows environments (servers and workstations). • Knowledge of networking (TCP/IP, VPN, etc.). • Basic knowledge of IT security and ITIL best practices (a plus).

🏖️ Benefits

• 50% public transportation reimbursement • Meal vouchers (restaurant tickets) • Supplementary health insurance (mutuelle) • Profit-sharing • Gift vouchers • Quarterly bonus