Helpdesk Technician

Job not on LinkedIn

🕒 October 29, 2025

🇫🇷 France – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 IT Support

👻 Ghost score 57%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Groupe Interway

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1993

📦 Logistics

🏨 Hospitality

💼 Consulting

Logistics • Hospitality • Consulting

Groupe Interway is a global IT partner recognized for its agility, innovation, and commitment to clients, having been in operation for over 32 years. A member of the Sogetrel Group, it employs more than 1,100 people and generates a revenue of €90 million. Groupe Interway provides tailored managed services, including IT outsourcing, deployment, field maintenance, desk support, and business process outsourcing services. The company is also known for its integration capabilities in advanced network solutions (WAN, LAN, SD-WAN), payment systems, and digital interactive solutions, managing over 70,000 payment devices and deploying more than 10,000 interactive kiosks annually, while handling over 4 million support requests and ensuring over 150,000 logistical movements each year across various sectors, including retail, transport, hospitality, and communities.

📋 Description

• Troubleshooting • Diagnose IT malfunctions (hardware or software) remotely using defined procedures and internal tools (e.g., document management system). • Identify the resources required to resolve incidents. • Perform remote troubleshooting on IT and office equipment fleets (hardware, software, networks, etc.). • Guide users or take remote control to resolve technical issues. • Adhere to the quality, security and deadline requirements defined by Interway and its clients. • Document each intervention: create, track, escalate and close tickets according to established procedures. • Operational Maintenance (MCO) • Configure workstations according to user needs and perform tests to ensure proper functioning. • Carry out software updates as part of hardware evolutions or at the client's request. • User Support • Provide basic training to users to promote their autonomy. • Provide instructional support during tool onboarding.

🎯 Requirements

• Degree or experience in IT (equivalent to a two-year post-secondary diploma such as BTS/DUT or equivalent). • Excellent communication skills; comfortable interacting with a variety of stakeholders. • Responsive, methodical and rigorous when handling technical incidents. • Familiarity with office environments, networks and IT hardware. • Motivated by problem solving and customer service. • Required technical skills: proficiency with remote support tools and Windows environments (servers and workstations). • Knowledge of networking (TCP/IP, VPN, etc.). • Basic knowledge of IT security and ITIL best practices (a plus).

🏖️ Benefits

• 50% public transportation reimbursement • Meal vouchers (restaurant tickets) • Supplementary health insurance (mutuelle) • Profit-sharing • Gift vouchers • Quarterly bonus