Bilingual Customer Service Representative

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🕒 May 26

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Group O

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🤝 B2B

🚗 Transport

☁️ SaaS

B2B • Transport • SaaS

Group O is a business process outsourcing company that specializes in a variety of services including supply chain management, packaging solutions, device lifecycle management, and incentives and rebates management. They offer comprehensive third-party logistics (3PL) services such as kitting and assembly, inventory management, and fulfillment. Additionally, Group O provides advanced packaging solutions including custom packaging, sustainable materials, and packaging equipment. Their offerings extend to incentive marketing and tech solutions like call center support and reward card programs. Group O is committed to diversity and social responsibility, ensuring inclusion at all levels and engaging in charitable activities and sustainability initiatives. As a minority-owned business, Group O supports industries in achieving diversity spending goals and environmental stewardship.

📋 Description

• Receive incoming calls from customers seeking assistance with inquiries, orders, product information, billing questions, account maintenance, or technical support. • Listen actively to customer concerns, identify the root cause of their issues, and work diligently to resolve problems to the customer's satisfaction. • Build rapport and establish positive relationships with customers by demonstrating empathy, patience, and professionalism in all interactions. • Maintain a thorough understanding of the company's products, services, features, pricing, and promotions. • Assist customers with placing orders, processing returns or exchanges, tracking shipments, and managing account information. • Accurately record all customer interactions, inquiries, and resolutions in the appropriate systems or databases.

🎯 Requirements

• High School Diploma • Basic customer service and phone handling experience. • Strong verbal communication skills, with the ability to convey information clearly, concisely, and professionally. • Active listening skills and the ability to empathize with customers while remaining calm and composed under pressure. • Excellent problem-solving abilities and a willingness to take ownership of customer issues until a resolution is achieved. • Familiarity with basic computer applications and proficiency in typing and data entry. • Adaptability to work in a demanding environment with shifting priorities and a diverse customer base. • Commitment to maintaining confidentiality, integrity, and professionalism in handling customer interactions and sensitive information.

🏖️ Benefits

• Medical, Dental, Vision, and Life Insurance • Flexible Spending Accounts (Medical and Dependent Care) • 401(k) Plan with Company Match • Generous Paid Time Off • 10.5 Paid Holidays • Career Development Opportunities