Program Assistant – English/Spanish Bilingual

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🕒 April 1

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GPS Group Peer Support

WebsiteLinkedInAll Job Openings

1 - 10 employees

📚 Education

🌍 Social Impact

Healthcare • Education • Social Impact

GPS Group Peer Support is an organization dedicated to providing trauma-informed support groups for individuals in recovery from addiction and other mental health challenges. They offer evidence-based curriculums and training programs aimed at equipping facilitators and healthcare workers with the necessary tools to support their communities effectively. With a focus on creating welcoming environments, GPS facilitates both in-person and online groups to foster connection and healing among participants.

📋 Description

• Calendar & Scheduling Management – Oversee scheduling for training sessions, meetings, and events, ensuring coordination with facilitators and participants. • Communication & Participant Support – Manage inquiries, respond to emails, send session reminders, provide technical assistance, and maintain timely responses across platforms (email, Slack, HubSpot). • Attendance & Registration Tracking – Maintain accurate attendance records and registration reports using HubSpot and the LMS system. • Facilitator Coordination – Assist facilitators by managing schedules, distributing materials, and ensuring they have the necessary resources for each session. • Data & Documentation Management – Maintain organized records and reports in HubSpot and the LMS system to ensure seamless tracking of participant activity and program outcomes. • Resource Development – Create and update FAQs, troubleshooting guides, and other materials to enhance participant engagement. • General Problem-Solving & Adaptability – Identify and address program inefficiencies, assist with unexpected tasks, and proactively suggest improvements. • Zoom Meeting Management – Set up and manage Zoom settings, assign co-hosts, moderate sessions, and troubleshoot technical issues. • Pre-Event Tech Checks – Conduct sound, video, and connection tests to ensure facilitators are prepared. • Breakout Room & Participant Management – Set up breakout rooms, monitor participant engagement, and manage chat functions. • Live Problem-Solving – Quickly address technical or logistical concerns during sessions.

🎯 Requirements

• Remote Work Experience – Must be experienced working in a remote environment with strong time management and organizational skills. • Professionalism – Must maintain a professional approach to work, including clear communication, accountability, and reliability. • Attention to Detail – Ability to follow standard operating procedures with precision and accuracy. • Team Player Mentality – Willingness to collaborate and take on tasks as needed to support the program. • Customer Service & Problem-Solving – Strong ability to engage with participants and resolve concerns effectively. • Technical Proficiency – Experience using Microsoft Office Suite, Google Suite, and video conferencing tools. • Experience in Training or Facilitation – Prior experience in customer service, facilitation, coaching, or teaching. • Emotional Intelligence – Ability to manage participant interactions with empathy and professionalism. • Proficiency in CRM & LMS Platforms – Experience with HubSpot, Zoom, Asana, Eventbrite, Alchemer, and Slack preferred. • Multilingual Skills – Fluency in English is required; Spanish proficiency is required.

🏖️ Benefits

• Competitive, based on experience • Performance-based bonuses may be available • Generous PTO and paid sick time • Financial support for equipment or internet expenses • An allocated amount that employees can use toward benefits of their choice